110
En
Troubleshooting
Case1:
If “No Update” is displayed on the front display of the AV
controller, the firmware has already been updated. You do
not need to do anything further.
Case2:
If an error occurs, “Error!! *-** No media” is displayed
on the front display of the AV controller. (Alpha-numeric
characters on the front display are denoted by asterisks.)
See the following table and take appropriate action.
■ Errors during update via network
Case3:
If an error occurs during updating process, disconnect then
reconnect the power cord and try again.
Case4:
If Error Code 3-51 is displayed, try the following proce-
dure.
1. Disconnect the power cord then reconnect.
2. Start up the AV controller, and select the NET/USB
selector.
3. After the “Now Initializing” display has changed,
perform the update again.
Case5:
If an error has occurred due to wrong selection of input
sources, turn off and on the AV controller. Then retry the
update.
Case6:
If you do not have a wired connection to the network,
please contact Integra Support (➔ 112).
5
Select “Update” and press Enter.
Updating will begin.
As the updating progresses, the TV screen may dis-
appear depending on the program updated. In this
case, you can see the update progress on the front
display of the AV controller. The TV screen will
reappear when you finish the update and turn on the
AV controller.
6
Message “Complete!” appears on the front dis-
play of the AV controller, indicating that the
update has been completed.
7
Using On/Standby on the front panel, turn off
and on the AV controller.
Do not use On or Standby on the remote controller.
Congratulations!! Now you have the latest firmware
on the AV controller.
Error Code Description
*
-10,
*
-20
Ethernet cable is not detected. Connect the
cable properly.
*
-11,
*
-13,
*
-21,
*
-28
Internet connection error.
Check the following items:
• Make sure IP address, subnet mask, gateway
address, and DNS server are configured prop-
erly.
• Make sure the router is turned on.
• Make sure the AV controller and the router
are connected with Ethernet cable.
• Make sure the setup configuration of the
router is set properly. See the instruction
manual of the router.
• If your network allows only one client con-
nection and there is any other device already
connected, the AV controller cannot access
the network. Consult your Internet Service
Provider (ISP).
• If your modem does not function as a router,
you will need a router. Depending on your
network, you may need to configure the
proxy server if needed. See the document
provided by your ISP. If you still cannot
access the Internet, DNS or proxy server may
be temporarily down. Contact your ISP.
Others Retry the update procedure from the begin-
ning. If the error persists, please contact
Integra Support (➔ 112) and provide the error
code.
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