xvi Intel
®
Server Board S5500BC User’s Guide
Clearing the CMOS .............................................................................................................. 31
Chapter 4: Troubleshooting......................................................................................33
System Boot Quiet Time ...................................................................................................... 33
Resetting the System ........................................................................................................... 33
Problems Following Initial System Installation ..................................................................... 34
First Steps Checklist .................................................................................................... 34
Hardware Diagnostic Testing ............................................................................................... 35
Verifying Proper Operation of Key System Lights........................................................ 35
Confirming Loading of the Operating System .............................................................. 35
Specific Problems and Corrective Actions ........................................................................... 36
Power Light Does Not Light ......................................................................................... 36
No Characters Display on Screen................................................................................ 37
Characters are Distorted or Incorrect........................................................................... 37
System Cooling Fans Do Not Rotate Properly............................................................. 38
Drive Activity Light Does Not Light............................................................................... 38
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light ............................... 38
Cannot Connect to a Server......................................................................................... 39
Problems with Network ................................................................................................ 39
System Boots When Installing PCI Card..........................................................................
40
Problems with Newly Installed Application Software.................................................... 40
Problems with Application Software that Ran Correctly Earlier ................................... 40
Devices are not Recognized under Device Manager (Microsoft Windows* Operating
System ............................................................................................................. 41
LED Information ................................................................................................................... 42
BIOS POST Beep Codes ..................................................................................................... 43
Appendix A: Regulatory and Compliance Information ..........................................45
Product Regulatory Compliance........................................................................................... 45
Product Safety Compliance.......................................................................................... 45
Product EMC Compliance - Class A Compliance ........................................................ 45
Certifications / Registrations / Declarations ................................................................. 46
Product Regulatory Compliance Markings................................................................... 46
Electromagnetic Compatibility Notices ................................................................................. 48
FCC (USA) ................................................................................................................... 48
Industry Canada (ICES-003)........................................................................................ 49
Europe (CE Declaration of Conformity)........................................................................ 49
Taiwan Declaration of Conformity (BSMI).................................................................... 49
Korean Compliance...................................................................................................... 49
Appendix B: LED Decoder ........................................................................................51
Appendix C: Getting Help .........................................................................................51
Warranty Information............................................................................................................ 51