Intellian FB500 - Page 163

163
web Console
Data Connection
Data Connection
Symptons Descriptions / Remedial Actions
Unable to access
Web Console
• Ensure that there is no problem with the Ethernet connectivity.
• Ensure that IP address is entered correctly.
• Try to refresh the browser after correcting the problem.
Unable to login
• Ensure that correct username and password are used (Password and
username are case sensitive).
• Ensure that you do not open more than the maximum Web Console
sessions allowed.
• Retry by closing and reopening the web browser.
Web page does not
seem to be
updated or there are
unexpected errors
occurred.
• Refresh the web page.
• Update the web browser to the latest version and retry.
Symptons Descriptions / Remedial Actions
Unable to active
Primary PDP context
• Ensure you are using a valid APN.
• Ensure that the signal strength is good.
• Ensure that the PS status icon is highlighted.
• Ensure your SIM card supports PS services.
• Ensure your prepaid credit is not exhausted
Unable to access
internet after
successfully Primary
PDP context activation
• Ensure proper PC/laptop Ethernet settings.
• Ensure no rewall/proxy settings are preventing access to the BDU.
• Ensure that the PC/laptop is congured to obtain IP address
automatically (DHCP) or with static IP address in the range:
192.168.0.1 - 192.168.254.254
“Always On” feature is
not working
• Ensure feature is enabled via Web Console.
• A standard background connection has to be manually activated for
the rst time after enabling this feature.
Symptons Descriptions / Remedial Actions
Unable to enter safe
mode. BDU continues
to start in normal mode.
• Make sure that the safe mode button (the button besides the SIM card
slot) is pressed and held securely until all LEDs turn into amber colour.
Firmware upgrade fails
• Make sure that you are using the correct rmware upgrade package.
• Make sure that there is no interruption of power supply during
rmware upgrade.
• Retry rmware upgrade.