Chapter 4 — Managing, Troubleshooting, and Upgrading the IF2
IF2 Network Reader User’s Manual 67
Calling Intermec Product Support
You may need to call Intermec Product Support if you have problems
operating the IF2. Before calling, be sure you can answer the following
questions:
• What kind of network are you using?
• What were you doing when the error occurred?
• What error message did you see?
• What is your RFID reader’s serial number?
• Can you reproduce the problem?
• What versions of IF2 and RFID software are you using? For help,
see “Viewing the About Screen” on page 59.
When you have gathered this information, call Intermec Product
Support at 1-800-755-5505.
Accessing Intermec Web Pages
Periodically, IF2 firmware updates can be downloaded from
www.intermec.com.
You can use the IF2 web browser interface to visit
www.intermec.com or to download manuals from Intermec as
described next.
To access Intermec web pages
1 Open a web browser interface to the IF2. For help, see “Using the
Web Browser Interface” on page 10.
2 To go to www.intermec.com, click Intermec in the upper right
corner.
To locate IF2 firmware updates, from the main Intermec web page
choose Support > Downloads and search for IF2.
Or, to download an Intermec product manual, click Manual in
the upper right corner.
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