Chapter 3 — Troubleshooting and Maintaining the PB21 and PB31
54 PB21 and PB31 Mobile Receipt Printer User Guide
Troubleshooting the Printer
You may have printer operation, print quality, or printer
communication problems at some time during the life of the printer.
It is easy to fix most of the problems and you will find solutions in
“Troubleshooting Printer Problems and Finding Solutions” on
page 56. If you cannot find the answer to your problem, you may need
to contact Product Support.
Contacting Product Support
Before you call Intermec Product Support, you may want to visit the
Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative in the U.S.A.
or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to www.intermec.com and click
Contact to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have this
information ready:
• Printer serial number
• Firmware type and version
• Bluetooth, wireless, or serial port settings
You can find all of the information listed above in the printer menu
system or on a test print page.
Understanding Error Messages
Use these tables to troubleshoot some common error message you
may see display on printer screen. Some of the error messages are
specific to the type of firmware you have loaded on your printer.
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