23
Troubleshooting, Continued
Problem Cause Solution
Error codes --
See page 24 for a description of error
codes.
Incorrect USB
drive
Use the USB drive supplied with the
counter or an USB 2.0 drive as some
types of USB drive are not detected or
recorded by the counter.
Do not save too many files in a USB
drive as the counter may slow down
to read the USB drive.
Saving and
printing
problems
Accidentally
removed the USB
drive
Do not remove the USB drive or turn
off the counter when updating.
Do not remove a USB drive when
saving or reading data as it may
damage the counter.
Instrument
not updating
firmware
May be using a
corrupted
firmware file or a
damaged USB
drive
Download a new version of the firmware
from the website on a different USB drive
and try updating the firmware on the
Countess
™
instrument. Contact Technical
Support if the problem persists.
Countess
™
instrument
freezes during
operation
Memory is full
Erase the .CSV file. After performing a
count, go directly to the save menu, press
Start new .CSV file when prompted press
OK to start new .CSV file.
Cannot find the
USB drive
Use the Countess
™
USB drive supplied
with the instrument or a USB drive that
you routinely use with the instrument.
Cannot find the
.exe file indicating
that the firmware
is saved
incorrectly on the
USB drive
Ensure the firmware files (a total of 5 files)
are unzipped on the USB drive as the
instrument cannot access files required for
updating if they are in a folder.
To unzip the files, double click the
icon>click Extract.
Errors during
updating the
instrument
More than one
firmware version
on the USB drive
Erase all previous firmware versions on
the USB drive and then save the new
firmware version on the USB drive.
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