Charger failed to ground properly
1. Check whether the electrical ground cable of the
charger is correct.
2. Install the protection ground cable correctly.
3. Install the ground conductor for the power supply
network.
The Charger failure red
LED is always on
The Charger emergency stop button is
pressed
1. Reset emergency stop button .
2. If the problem still cannot open, please stop using
the charger and contact the manufacturer's local
representative or after-sales service point.
Vehicle connection was
abnormal or the
authorization process
failed
Electric vehicle charging cable is faulty
1. Check whether the electric vehicle charging cable is
normal.
2. Replaced charging cable for electric vehicles when
necessary.
1. Make sure that the RFID card is provided by the
manufacturer.
2. Make sure that the RFID card is properly registered
and available.
3. If the RFID card disabled, please contact the
manufacturer's local representative or after-sales
service point to obtain a new RFID card.
4. Restart the charger may resolve this failure.
Charger no network
connection"
Check the WIFI LAN strength at the Charger
installation site to ensure that the charger is within the
coverage of the WIFI LAN.
The connection between the charger
and the router is interrupted
Connect the charger to the WIFI LAN manually.
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