IONPURE
®
VNX CEDI Modules
Page 31 IP-MAN-VNX-1019-EN.pdf
7. TROUBLESHOOTING
The troubleshooting chart in this Section is a diagnostic guide. If the VNX system does
not respond to the recommended solutions, do not attempt further repairs. Call
your Local Service Provider. Before calling:
· Become thoroughly familiar with the module and all troubleshooting procedures.
· Prepare a list of all problems encountered while operating the equipment.
· Have your monitoring log sheets at hand.
· Have your module’s model and serial numbers at hand. This information can be
found on the module end plate on the plumbing end.
Table 7-1: Troubleshooting Procedures for VNX modules
PROBLEM CAUSE SOLUTION
Module leaks
Module has loosened during
shipment, movement, or
operation
Contact Ionpure Technical support
Module is faulty Contact your Local Service Provider
Plumbing leaks Module adapters are loose Tighten adapters (See Figure 3-4)
Poor water quality with DC
power ON
Operating current too low or
too high
Measure feed conductivity and CO
2
.
Recalculate current according to
Section 4 and adjust as necessary.
Incorrect module electrical
connection polarity
Confirm correct DC+ and DC-
connections (check product and reject
conductivity)
Note: Incorrect polarity can cause
permanent damage
Loss of flow and/or increase
in feed pressure
Module is fouled, scaled, or
oxidized
See Troubleshooting flow chart at the
end of this section.
Obstruction downstream
Check if a downstream valve is
inadvertently closed.
System is plugged with
particulate matter or fouled
See Troubleshooting Flow Chart at the
end of this section.
Loss of feed flow
1. Check if an upstream valve is
inadvertently closed.
2. Check for leaks or if an upstream
bypass valve is inadvertently open.
3. Check feed source output (for
example, a pump).