33
6. Maintenance and Servicing
6.1. Maintenance
The CEM25/CEM25EC mount is designed to be maintenance free. Do not overload the mount. Do
not drop the mount, this will damage the mount or degrade the GOTO tracking accuracy permanently. Use
a wet cloth to clean the mount and hand controller. Do not use solvent.
If your mount will not be used for an extended period, dismount the OTAs and counterweight(s).
6.2. iOptron Customer Service
If you have any question concerning your CEM25 mount, please contact iOptron Customer Service
Department. Customer Service hours are 9:00 AM to 5:00 PM, Eastern Time, Monday through Friday. It is
strongly suggested to send technical questions to support@ioptron.com
for prompt response during off
hour. Call in the U.S. 1.781.569.0200.
In the unlikely event that the CEM25 mount requires factory servicing or repairing, write or call
iOptron Customer Service Department first to receive an RMA# before returning the mount to the factory.
Please provide details as to the nature of the problem as well as your name, address, e-mail address,
purchase info and daytime telephone number. We have found that most problems can be resolved by e-
mails or telephone calls. So please contact iOptron first to avoid returning the mount for repair.
6.3. Product End of Life Disposal Instructions
This electronic product is subject to disposal and recycling regulations that vary by
country and region. It is your responsibility to recycle your electronic equipment per your local
environmental laws and regulations to ensure that it will be recycled in a manner that protects
human health and the environment. To find out where you can drop off your waste equipment
for recycling, please contact your local waste recycle/disposal service or the product
representative.
6.4. Battery Replacement and Disposal Instructions
Battery Disposal- Batteries contain chemicals that, if released, may affect the
environment and human health. Batteries should be collected separately for recycling, and
recycled at a local hazardous material disposal location adhering to your country and local
government regulations. To find out where you can drop off your waste battery for recycling,
please contact your local waste disposal service or the product representative.
To Next Page
Loading...
Need help?
General
