Q9: USB hard disk can not be recognized
A9:
1. Make sure that the wireless router firmware version has been updated to the latest version
2. Please connect the hard disk to the computer to confirm whether it can read normally
3. Use other external hard disk test
4. If important information, please customer first backup
5. Re-format the hard disk and then connect to the router test
Q10: The phone can not catch the router to share the network signal
A10:
1. Make sure that the wireless router firmware version has been updated to the latest version
2. Please turn off the phone after the wireless switch to restart, and then grasp the signal
3. Reopen your phone and router to confirm whether the problem is resolved
Q11: Can not enter the wireless router interface:
A11:
1. Please use wired to connect the wireless router correctly
2. Make sure your computer's network card is set to automatically obtain the IP location
3. Please make sure your web browser does not have a proxy set. If yes, please turn off Porxy settings
4. First return the factory default value of the wireless router and then try to open the settings page, in the
rear of the router has a "REST reset button", connected to the power of the case, long press the "reset
button" for more than 5 seconds waiting for POWER The light flashes, release the "reset button" and wait
for the boot to complete, you can complete the restore action
※ Note: Restore the factory default value, set the data to be reset
Q12: Router / KeyPad firmware update failed
A12: Please contact customer service center
Q13: What are the video / image formats via USB flash drive?
A13:
Image: JPEG
Audio: mp3, wma, wav, pcm, mp4, lpcm, ogg
Video: asf, avi, divx, mpeg, mpg, ts, vob, wmv, mkv, mov
Q14: How does KeyPad firmware upgrade?
A 14:
1. Only Windows systems are supported
2. Download the Key Pad update firmware from the j5 support website "KeyPad Update fw"
3. Insert your Key Pad into your PC / NB USB Port and then execute the update program
4. Key Pad update do not remove, when the updated message appears, remove the Key Pad to complete
the update program
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