11
12
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
The product is not working
properly
1. The connection is faulty.
2. The base is not properly
installed.
1. Check whether the plug is inserted
into the socket and whether the
POWER ON/OFF button is turned on.
2. Reinstall the base.
Fresh air doesn’t flow
smoothly out of the
outlet
1. The plastic package of the new
air filter has not been removed.
2. The air outlet of the purifier is
blocked by foreign objects.
1. Remove the packing plastic
bag first.
2. Remove foreign bodies.
The machine makes an
abnormal sound during
the operation
1. The air intake vent or air exhaust
vent is blocked by foreign bodies.
2. Foreign objects fall into the air
duct of the machine.
1. Please move the obstructing
object.
2. Remove the foreign body.
After replacing the filter,
the filter replacement the
indicator is still blinking
1. The filter’s reset button was not
pressed.
1. Long press the filter button for
more than 3 seconds. The filter
reset is completed after the “ding”.
Feel the wind weakening 1. The life of the filter has expired,
or the filter is blocked by hair.
1. Use a vacuum cleaner to clean dust
and hair on the surface of the filter;
Replace the expired filter screen.
The air purifier gives off
a bad smell
1. The concentration of
environmental pollutants may be
too high, and the filter screen may
suffer early saturation.
1. The filter needs to be replaced
to avoid secondary pollution.
The most Frequently Asked Questions about this product are listed here.
If you cannot find the answer to your question, please contact our
after-sales service department.
Warranty
Troubleshooting
Warranty & Support
Returns & Refunds
Jafanda products have a One Year warranty from the date of purchase and a Free Extended
One -Year warranty after registering your product with your order and purchase date via
www.jafanda.com/pages/warranty.
Jafanda always takes responsibility for all our products.
Jafanda always pays high importance to the customer's purchase experience and satisfaction.
If for any reason you are not fully satisfied with your purchase experience within 30 days, we
are happy to help with a replacement or refund.
For more detail, please visit our after-sales website page:
www.jafanda.com/pages/returns-refunds
Or scan below QR code using WhatsApp to join us After-sales Live Chat Service;
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