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Servicing via Approved Repairer
What should be completed during a service?
A service is a comprehensive combination of inspection, maintenance and repair or
replacement of worn, faulty or missing components. The growth and any changes of the
occupants needs since the original assessment is taken into account when performing the
service. This is in contrast to general maintenance (opposite), where only straightforward
checks, inspections and adjustments take place and primary services are planned.
What happens if a fault is found?
If any faults are found that could prove to be a risk to either the user or the operator then all
use of the equipment should be ceased immediately until the product has been repaired.
Who should carry out the service?
It is stressed that only a JCM approved repairer or a person with competent training of a
Class 1 medical device should carry out this work.
Any modifications must not be carried out without prior agreement of JCM Seating Solutions
Ltd. It must be understood that unauthorised modifications may pose a risk to all users and
attendants, as well as potentially invalidate the warranty.
Any new parts required should be genuine JCM Seating Solutions Ltd. approved parts,
fitted to JCM specifications.
Frequency of Service
JCM recommend that a service of this product is completed once every 6 months as a
minimum. However, the frequency of inspection and service must be altered depending
upon the severity of use. If the system is used in any of the following ways then the use
could be said to be fairly heavy and constant. Therefore we would recommend the service
interval be reduced to once every three months;
Daily for around 8 to 10 hours.
Weekly for at least 6 days out of 7.
Monthly for at least 11 months a year.
By an active user or somebody who is very active voluntarily or involuntarily.
By a user who is above 80% of the maximum user weight recommended.
Transported in a moving vehicle twice or more in a day.
If the usage exceeds the amount highlighted above it is possible that services every six
weeks or less might be needed.
How To Book A Service
JCM have specified technicians trained to service our products. If you would like JCM to
service your chair or for further information please contact us on 01733 405830.
Alternatively, contact the person who issued you with the product.
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