Network Control Module 300 Series Technical Bulletin 107
4. Receive and replace units. When replacing, verify that the revision
level on the label on the side of the original unit is prior to
Revision G.
5. Return the replaced units to the Repair Center on a regular RMA.
The RMA is used to track returns, collect failure data, and issue
credit.
6. Send a completed RMA with each shipment containing the
information listed in Steps 8-11.
7. The Branch Number, Name, Job name, Originator, and Credit To
Account are the same as the original factory order.
8. In the Reason for Return section, check the Trade-in box.
9. In the Quote Authorization section, enter PWR101 Maintenance
Program.
10. Enter the Quantity shipped (use Code Number
NU-PWR101-7MNT) for the item being returned.
11. Include this RMA with the return shipment to expedite your credit
and handling. Keep a copy for your records.
You can find additional instructions for completing a Return Material
Authorization (RMA) Form 11014.
The success of this program is, in a large part, dependent on your
ability to quickly replace and return the affected power supplies. The
returned units are updated and sent back to you; the faster you
respond, the quicker the job is completed. Complete the replacement in
a timely manner to minimize the number of power supplies in the
branch waiting for installation or in transit.
Inform the customer that scheduled preventive action helps avoid
unexpected problems and results in lowest overall cost, along with
significant increased system reliability and peace of mind. These units
have provided years of service and failure to take appropriate action
could impact the long-term reliability of the system.
Controls Group
507 E. Michigan Street
P.O. Box 423 www.johnsoncontrols.com
Milwaukee, WI 53201 Published in U.S.A.
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