3. Within five seconds, press the RESET button again, and then immediately release it to confirm
that you want to reset Wi-Fi and Ethernet settings. If you do not press the reset button to
confirm within five seconds, the reset operation is canceled.
Result The Wi-Fi SSID, passphrase, and Ethernet are set to factory defaults. The LEDs stop
flickering for two seconds, then the LEDs return to normal operation based on the current state of
the device.
See Table 1 for more information about LED designations and flicker behavior.
Appendix B: Reset to Factory Defaults
About this task: The Reset to Factory Defaults function resets all device settings including user
profiles. The function also resets your SSL certificate to the Johnson Controls self-signed certificate
that is included in the device. This function is for administrators who want to clear all user profiles
from a device. The Reset to Factory Defaults function does not change the version of the software.
If you run a software upgrade, the WRG retains the upgraded software version and does not reset
to the factory default version.
Important: When reset to factory defaults, you must use the default login credentials. Locate
the default credentials on a sticker in the Wireless Router Gateway Quick Start Guide (Part No.
24-11460-00026), that comes with the WRG, and the applicable Technical Bulletin for more
information on default credentials.
To reset to factory defaults, complete the following steps:
1. Press and hold the RESET button for six seconds. After two seconds, the FAULT LED flickers
slowly. After an additional four seconds of holding the RESET button, the FAULT LED changes
to a faster flicker.
2. Release the RESET button within three seconds of seeing a fast flicker. The FAULT LED
continues to flicker quickly.
3. Within five seconds, press the RESET button again, and then immediately release it to confirm
that you want to reset to factory defaults. If you do not press the RESET button to confirm
within five seconds, the reset operation is canceled.
Result All device settings reset to factory defaults. The LEDs stop flashing for two seconds, and
then the LEDs return to normal operation based on the current state of the device.
See Table 1 for more information on LED designations and flicker behavior.
Product warranty
This product is covered by a limited warranty, details of which can be found at
www.johnsoncontrols.com/buildingswarranty.
Software terms
Use of the software that is in (or constitutes) this product, or access to the cloud, or hosted
services applicable to this product, if any, is subject to applicable end-user license, open-
source software information, and other terms set forth at www.johnsoncontrols.com/
techterms. Your use of this product constitutes an agreement to such terms.
Patents
Patents: https://jcipat.com
13Wireless Router Gateway Installation Guide
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