Display messages
Display messages
Messages on the start screen
Message Cause/Result Action
FILL WATER TANK
The water tank is empty. You cannot prepare any
products.
T
Fill the water tank (see chapter 5 ‘Daily operation –
Filling the water tank’).
EMPTY GROUNDS
The coffee grounds container is full. / The drip
tray is full. You cannot prepare any products.
T
Empty the coffee grounds container and the drip tray
(see chapter 5 ‘Daily operation – Maintenance actions’).
TRAY MISSING
The drip tray is not inserted correctly or is not
inserted at all. You cannot prepare any products.
T
Fit the drip tray.
FILL BEANS
The bean container is empty. You cannot prepare
any products.
T
Fill the bean container (see chapter 3 ‘Preparing and
using for the first time – Filling the bean container’).
TOO HOT
The system is too hot to start a maintenance
programme.
T
Wait a few minutes until the system has cooled down.
If a maintenance programme is required (filter change, cleaning, descaling), the nn dots on page 3 of the start screen will turn red. Use
the menu to navigate to the required maintenance programme to get started.
Troubleshooting
Problem Cause/Result Action
Insufficient foam is produced
when the milk is frothed or milk
sprays from the dual spout.
The dual spout is dirty.
T
Make sure the cover of the dual spout is correctly
fitted.
T
Clean the milk system in the dual spout (see chapter 7
‘Maintenance – Cleaning the milk system’).
T
Dismantle and rinse the dual spout (see chapter 7
‘Maintenance – Dismantling and rinsing the dual
spout’).
Coffee only comes out in drips
when it is being prepared.
The coffee is ground too finely and
obstructs the system.
T
Set the grinder to a coarser setting (see chapter 4
‘Preparation – Adjusting the grinder’).
The water hardness may not have been
correctly set.
T
Perform descaling (see chapter 7 ‘Maintenance –
Descaling the machine ’) and check the water hardness
setting in the menu.
There is dry ground coffee
behind the coffee grounds
container.
The beans used are resulting in an
above-average volume of ground
coffee.
T
Reduce the coffee strength or choose a finer grinder
setting (see chapter 4 ‘Preparation – Adjusting the
product settings’) / (see chapter 4 ‘Preparation –
Adjusting the grinder’).
Grinder is making a very loud
noise.
There are foreign objects in the grinder.
T
Contact customer support in your country (see
chapter ‘13 JURA contact details/ Legal information’).
ERROR 2 or ERROR 5 is
displayed.
If the machine has been exposed to the
cold for a long period of time, heating
may be disabled for safety reasons.
T
Warm the machine at room temperature.
Other ERROR messages are
displayed.
–
T
Contact customer support in your country (see chapter
‘13 JURA contact details/ Legal information’).
E If you were unable to solve the problem, contact customer support in your country (see chapter ‘13 JURA contact details/ Legal
information’).
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