Karma Ergo 2 Series - Warranty; Serial Number; Warranty Policy

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10. Warranty
10.1 Serial number
To ensure after-sales service and warranty, please record and fill in the serial number
which can be found on the frame.
This warranty is VOID if the original wheelchair serial number is removed or altered.
Model
Serial Number
10.2 Warranty policy
10.2.1 Contents and Duration of Warranty
 If the parts of the product need to be repaired or replaced due to manufacturing
defects, they can be repaired or replaced free of charge within the warranty
period (a repair of this kind will hereafter be called warranty maintenance).
 Frame and cross-braces are warranted for a period of 5 years and gas strut (if
available) for a period of 1 year after delivery to the customer. Within the warranty
period, the affected parts will be repaired or replaced free of charge.
 Consumable parts such as brakes, bearings, footplates, pads, side guards,
upholsteries, wheels and similar parts are excluded from the warranty.
 Warranty maintenance can be performed by authorized KARMA wheelchair dealers
only.
 KARMA is not responsible for the transportation costs for repair and replacement.
 Warranty maintenance is the repair or replacement according to the condition of
the parts, and replaced parts will be the property of KARMA.
 KARMA reserves the right to modify product specifications without further notice;
KARMA is not responsible for any changes to product specifications.
10.2.2 The Claims from This Warranty Shall Not Arise for The Following
Reasons
 The product or part has been damaged by accident, improper use, incorrect
assembly or poor maintenance. The evaluation of it is the privilege of KARMA.
 Damage resulting from normal wear and tear.
 Any overloading of the product, please check the label for maximum user weight.
 The product or part has not been maintained or serviced in accordance with the
manufacturer’s recommendations as shown in the User Manuals and/or the
Service Manuals.
 Use or install parts or accessories which are not manufactured or not approved by
KARMA.
 Damage resulting from use in unsuitable environments.
 Damage resulting from any addition, modification, or alteration of the product or