Kenwood KDC-BT21 - ANDROID DEVICE TROUBLESHOOTING; PANDORA SERVICE TROUBLESHOOTING; IHEARTRADIO SERVICE TROUBLESHOOTING; SIRIUSXM RADIO TROUBLESHOOTING

ENGLISH
27
Data Size: B6L (182 mm x 128 mm)
Book Size: B6L (182 mm x 128 mm)
TROUBLESHOOTING
Symptom Remedy
ANDROID
• Sound cannot
be heard during
playback.
• Sound output only
from the Android
device.
• Reconnect the Android device.
• If in [HAND MODE] , launch any media player application
on the Android device and start playback.
• If in [HAND MODE] , relaunch the current media player
application or use another media player application.
• Restart the Android device.
• If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit.
( 30)
Cannot playback at
[
BROWSE MODE ].
• Make sure KENWOOD MUSIC PLAY APP is installed on the
Android device.
( 8)
• Reconnect the Android device and select the appropriate
control mode.
• If this does not solve the problem, the connected Android
device does not support
[BROWSE MODE] . ( 30)
“NO DEVICE” or
“READING” keeps
flashing.
• Switch off the developer options on the Android device.
• Reconnect the Android device.
• If this does not solve the problem, the connected Android
device does not support
[BROWSE MODE] . ( 30)
Playback is intermittent
or sound skips.
Turn off the power saving mode on the Android device.
“ANDROID ERROR”/
“NADEVICE”
• Reconnect the Android device.
• Restart the Android device.
Pandora
“ADDERROR” New station creation is unsuccessful.
“CHECKDEVICE” Check the Pandora application on your device.
“NOSKIPS” The skip limit has been reached.
“NOSTATIONS” No stations are found.
Symptom Remedy
Pandora
“STATIONLIMIT” The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your device.
“CONNECT ERROR” Communication is unstable.
“RATING ERROR” Registration of thumbs up/thumbs down has failed due
to insufficient network connectivity.
“THUMBS N/A” Registration of thumbs up/thumbs down is not allowed.
“LICENSE ERROR” You try to access from a country which Pandora is not
deliverable.
iHeartRadio
iHeartRadio station cannot
be selected.
If “Explicit Content” in [Account Settings] is checked in
the web version of iHeartRADIO, custom stations become
unavailable.
“NOT CONNECTED” Link to the application is impossible.
SiriusXM® Radio
“CHLOCKED LOCK CODE?” The selected channel is locked. Enter the correct pass
code to unlock.
( 14)
“CHANUNSUB” The selected channel is unsubscribed.
“CHUNAVAIL”
The selected channel is unavailable.
“CHECKANTENNA”
Check that the antenna and its connection are in good
condition.
“CHECKTUNER” Make sure the SiriusXM Vehicle Tuner is connected to
the unit.
“NOSIGNAL” Make sure the antenna is mounted outside the vehicle.
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