Obtaining Service 1
Keysight 34980A Service Guide 25
Obtaining Repair Service (Worldwide)
To obtain service for your instrument (in-warranty, under service contract, or
post-warranty), contact your nearest Keysight Technologies Service Center. They
will arrange to have your unit repaired or replaced, and can provide warranty or
repair-cost information where applicable.
To obtain warranty, service, or technical support information you can contact
Keysight Technologies at one of the following telephone numbers:
In the United States: (800) 829-4444
In Europe: 31 20 547 2111
In Japan: 0120-421-345
Or use our Web link for information on contacting Keysight worldwide:
www.Keysight.com/find/assist
Or contact your Keysight Technologies Representative.
Before shipping your instrument, ask the Keysight Technologies Service Center to
provide shipping instructions, including what components to ship. Keysight
recommends that you retain the original shipping carton for use in such
shipments.
Repackaging for Shipment
If the unit is to be shipped to Keysight for service or repair, be sure to:
– Remove all accessories or plug-in modules from the mainframe.
– Attach a tag to the unit identifying the owner and indicating the required
service or repair. Include the model number and full serial number.
– Place the unit in its original container with appropriate packaging material for
shipping.
– Secure the container with strong tape or metal bands.
– If the original shipping container is not available, place your unit in a container
which will ensure at least 4 inches of compressible packaging material around
all sides for the instrument. Use static–free packaging materials to avoid
additional damage to your unit.
Keysight suggests that you always insure shipments.
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