Unpack and Inspect
Inspect for Damage
Keysight Y1299A-003 MAC Reference Solution Startup Guide 17
Inspect for Damage
After unpacking an instrument, inspect it for any shipping damage. Report any
damage to the shipping agent immediately, as such damage is not covered by the
warranty (see warranty information at beginning of this document).
To avoid damage when handling a module, do not touch exposed
connector pins.
See www.keysight.com/find/tips for information on preventing
damage to your keysight equipment.
Return an Instrument for Service
Should it become necessary to return an instrument for repair or service, follow the
steps below:
It is recommended that you return all modules and cables of the
M9381A or M9391A instrument for repair and calibration. If your
Keysight M9300A PXIe Frequency Reference is operating
properly, you need not send it in with the other modules because
your instrument may be repaired and calibrated without your
M9300A. Doing so, however, will effect your calibration schedule,
since repairs are followed by calibration. The Calibration Due Date
for your M9300A will not match the date of your other modules.
1. Review the warranty information shipped with your product.
2. Contact Keysight to obtain a Return Material Authorization (RMA) and return
address. For assistance finding Keysight contact information, go to www.key-
sight.com/find/assist.
3. Write the following information on a tag and attach it to the malfunctioning
equipment:
Name and address of owner. A P.O. box is not acceptable as a return
address.
Module serial number(s). The serial number label is located on the side
panel of the module. The serial number can also be read from the Soft
Front Panel interface - after the hardware is installed.
Description of failure or service required.
4. Pack the instrument in its original packaging. Include all cables. If the original
packaging material is not available, use anti-static bubble wrap or packing pea-
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