2-4 Keysight N9912A Service Guide
General Product Information
Keysight Support, Services, and Assistance
2-
Keysight Support, Services, and Assistance
Information on the following topics is included in this section.
— “Service and Support Options”
— “Calibration Options”
— “Contacting Keysight”
— “Shipping Your Analyzer to Keysight for Service or Repair”
Service and Support Options
The analyzer’s standard warranty is a one-year return to Keysight Technologies
service warranty.
Calibration Options
Commercial Calibration Certificate with Test Data
A complete set of measurements that test the analyzer to the manufacturer’s
published specifications. It includes a calibration label, a calibration certificate,
and the corresponding calibration data report. This calibration conforms to
ISO 9001.
ISO 17025 Standards Compliant Calibration
A complete set of measurements that test the analyzer to the manufacturer’s
published specifications. It includes a calibration label, an ISO 17025
calibration certificate, and the corresponding calibration data, measurement
uncertainties, and guardbands on all customer specifications. This calibration
conforms to ISO 17025 and ISO 9001.
This calibration option is available at the time of purchase or can be obtained
later by sending your analyzer to Keysight for calibration. Refer to “Shipping
Your Analyzer to Keysight for Service or Repair”.
ANSI Z540 Standards Compliant Calibration
A complete set of measurements that test the analyzer to the manufacturer’s
published specifications. It includes both pre- and post-adjustment data with
measurement uncertainty information compliant to the ANSI/NCSL Z540
standard.
This calibration option is available at the time of purchase or can be obtained
later by sending your analyzer to Keysight for calibration. Refer to “Shipping
Your Analyzer to Keysight for Service or Repair”.
There are other repair and calibration options available from Keysight Technologies. Contact
Keysight for additional information on available service agreements for this product. Refer to
“Contacting Keysight” on page 2-5.
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