Troubleshooting
 27
Getting help on the Web
For more troubleshooting information:
Get help with wireless networking. www.kodak.com/go/inkjetnetworking
Search our knowledge base of Questions 
and Answers.
www.kodak.com/go/hero6_1support
Download the latest firmware and software 
for optimal printer performance.
www.kodak.com/go/hero6_1downloads
Check the Extended User Guide for detailed 
instructions and the recommended system 
requirements.
www.kodak.com/go/hero6_1manuals
Get help with problems you cannot resolve. Contact Kodak at 
www.kodak.com/go/contact and have the 
following information available:
– Kodak Service Number (located 
inside the printer when you open 
the printer access door)
– Printer model number (located on 
the control panel above the LCD)
– Computer model, operating 
system, and version of Home 
Center Software