2.1.14 J-3201 paper is caught by the fusing separation claw
(1) Symptom
The leading edge of the paper is caught by the separation claw and jam occur.
(2) Cause
Toner is built up on the fusing separation claw and tip of the claw is slightly moves to the
paper conveyance path direction and catches paper.
Note
The fusing separation claw may have gotten dirt because of fusing offset. It is recommend
to apply solution of [1.3.21 Image offset caused by fusing unit].
(3) Solution
Conduct periodic and spot cleaning of the fusing separation claw.
Pull out the ADU mount and open the reverse section, open paper ejection plate then clean
the contacting side of the roller with the cleaning pad and drum cleaner. (5 claws)
Note
Be careful not to break the tip of the claw.
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