Kozi 100 & Insert - User Manual

Questions and Answers

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colejasmineAug 7, 2025
What to do if my Kozi 100 & Insert Indoor Fireplace won't light?
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  Noah AyersAug 7, 2025
  If your Kozi Indoor Fireplace won't light, several factors could be the cause. First, ensure that the hopper has enough pellet fuel. If the fuel supply is adequate, check the burn pot for cleanliness and clean it if necessary. Also, inspect the fuse and replace it if it's blown. Furthermore, examine the igniter to ensure it hasn't slipped out of the igniter tube; if it has, push it back into place. If the igniter is correctly positioned but still not working, it may have failed and require replacement. Finally, if there's no power to the igniter, consider replacing the MX2 Control Board.
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Sheila JonesAug 12, 2025
Why my Kozi 100 & Insert heater will not feed pellets?
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  Matthew Torres Jr.Aug 12, 2025
  If your Kozi Indoor Fireplace heater isn't feeding pellets, start by checking if the heater is properly plugged in and that the electrical outlet has power. Next, examine the exhaust vent and exhaust fan for any blockages, and clean them if necessary. Also, inspect the exhaust passage and exhaust box pressure tap for obstructions and clean them. A cracked or broken pressure switch tube can also cause this issue, so replace it if needed. If the problem persists, the pressure switch or exhaust fan may have failed and require replacement.
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Dylan MorganAug 15, 2025
What to do if Kozi 100 & Insert stove won't turn off?
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  william91Aug 15, 2025
  If your Kozi Indoor Fireplace stove won't turn off, first, consider whether the stove is in "Cool Down" mode and allow sufficient time for it to cool down. If the stove remains on, the exhaust fan thermal disk may have failed and require replacement. As a last resort, the MX2 Control board may have failed and require replacement.
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Ashley MedinaAug 20, 2025
Why is there a smell of smoke in the room from my Kozi 100 & Insert?
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  Kathleen MendezAug 20, 2025
  If you notice a smell of smoke in the room from your Kozi Indoor Fireplace, it might be due to the pellet venting joints not being sealed properly. To resolve this, seal all joints with high-temperature RTV silicone sealant.
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Robert StoneAug 25, 2025
Why does fuel pile up in my Kozi 100 & Insert Indoor Fireplace?
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  Mark WalterAug 26, 2025
  Fuel piling up in your Kozi Indoor Fireplace can be due to a dirty burn pot, so cleaning the burn pot is recommended. Alternatively, it could be caused by poor quality fuel, in which case you should consider changing your fuel supplier.
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David CraigAug 28, 2025
Why is the flame short on high feed in my Kozi 100 & Insert Indoor Fireplace?
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  Kevin HoustonAug 29, 2025
  A short flame on high feed in your Kozi Indoor Fireplace may be caused by poor quality fuel, so try changing your fuel supplier. Another possible reason is that the heat exchanger requires cleaning; therefore, you should clean the heat exchanger.
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Ashley OneillSep 2, 2025
Why is the flame too large and dark orange on my Kozi 100 & Insert Indoor Fireplace?
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  Misty PerezSep 2, 2025
  If the flame in your Kozi Indoor Fireplace is too large and dark orange, the cause may be poor quality fuel. To fix this, change your fuel supplier.