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6. Troubleshooting
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
6.1 LED Status
This section lists the common problems that according to the LED status and other
problems you may encounter when operating the printer. Also, it provides solutions.
LED
Status /
Color
Printer
Status
Possible
Cause
Recovery Procedure
OFF No response
No power * Turn on the power switch.
* Check if the green LED is lit on power
supply. If it is not lit on, power supply
is broken.
* Check both power connections from
the power cord to the power supply
and from the power supply to the
printer power jack if they are
connected securely.
Solid Green
ON The printer is
ready to use
* No action necessary.
Green with
blinking
Pause The printer is
paused
* Press the FEED button to resume for
printing.
Red with
blinking
Error The out of label or
ribbon or the
printer setting is
not correct
1. Out of label or ribbon
* Load a roll of label and follow the
instructions in loading the media then
press the FEED button to resume for
printing.
* Load a roll of ribbon and follow the
instructions in loading the ribbon then
press the FEED button to resume for
printing.
2. Printer setting is not correct
* Initialize the printer by instructions in
“Power on Utility” or “Diagnostic Tool”.
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