31
EN
TROUBLESHOOTING
If one of the problems described in the table persists, contact KRUPS customer service.
PROBLEM CORRECTIVE ACTION
The machine displays a failure,
the software hangs or your
machine has a malfunction.
Switch off and unplug the appliance, remove the lter cartridge, wait for one
minute and start the appliance again.
Press and hold the on/off button for at least 3 seconds for starting.
The appliance does not switch
on when the ON/OFF button is
pressed (for at least 3 seconds).
Check your fuses and plug sockets.
Check that the two power plugs are correctly inserted into the socket.
The coffee grinder makes a
strange noise.
There is a foreign body in the grinder.
Contact the KRUPS Customer Service team.
The One Touch Cappuccino
block does not suck the milk.
The One Touch Cappuccino
blocks produces little or no froth.
Check that the block is assembled correctly (in particular the connector in the
milk tube).
Ensure that the steam nozzle is not blocked. If this is the case, see below “The
steam nozzle on your machine seems to be partially or completely blocked”.
Check that the connector is not blocked or dirty; soak it in a mixture of hot water
and washing-up liquid, then rinse and dry before reassembling.
Ensure that the exible pipe is not blocked or twisted and that it is properly inserted
into the One Touch Cappuccino block in order to avoid any air leaks. Check that
it is fully immersed in the milk.
Rinse and clean the block (see chapters concerning rinsing and cleaning the One
Touch Cappuccino block).
For milk drinks, we recommend that you use fresh, pasteurised or UHT milk which
has been recently opened. It is also advisable to use a cold container.
The steam nozzle on your
machine seems to be partially or
completely blocked.
Dismantle the nozzle from its support using the dismantling key. Fig. 25.
Start the rinse cycle for the One Touch Cappuccino block to remove any
remaining deposits.
Clean the steam nozzle and ensure that the opening of the nozzle is not
obstructed by the remains of milk or limescale. Use the cleaning needle if
necessary. Fig. 26
No steam comes out of the
steam nozzle.
Ensure that the steam nozzle is not blocked. See “The steam nozzle on your
machine seems to be partially or completely blocked.” below
If this does not work, empty the water tank and remove the Claris cartridge
temporarily. Fill the water tank with mineral water with high calcium content
(>100 mg/l) and run steam cycles (5 to 10) consecutively into a container until
you obtain a continuous jet of steam.
Put the cartridge back in the tank.
Steam is leaking from the drip
tray grid.
Depending on the type of preparation, steam may escape from the drip tray
grid.
The machine asks for the drip
tray to be emptied although it is
not full.
The machine is programmed to ask for the drip tray to be emptied after a certain
number of coffees despite any intermediate emptying operations that you may
complete.
30
The appliance asks to be
unplugged and plugged back in
again.
Unplug the appliance for 20 seconds, remove the Claris Aqua Filter System
cartridge if necessary, then plug it back in again.
If the error continues, contact the KRUPS Customer Service team.
The machine does not request
descaling.
The descaling cycle is requested after the steam circuit has been used a
signicant number of times.
Some ground coffee has found
its way into the drip tray.
A small amount of ground coffee may settle in the drip tray. The machine is
designed to evacuate any excess ground coffee so that the percolation zone
remains clean.
The milk or water is not owing
correctly into the cup(s).
Check that the One Touch Cappuccino block is correctly positioned.
There are traces of milk in an
Americano or a Hot water.
Complete a milk rinsing cycle or dismantle and clean the one touch cappuccino
accessory before running the preparation.
There is water underneath the
appliance.
Before removing the water tank, wait for 15 seconds after the coffee has
nished owing so that the appliance nishes its cycle properly. Check that the
drip tray is correctly positioned on the machine; it should always be in place,
even when the appliance is not in use. Check that the drip tray is not full.
The drip tray should not be removed during a cycle.
When you turn off the appliance,
warm water ows out of the
coffee outlets and the One Touch
Cappuccino block.
According to the type of recipe prepared, the machine may run an automatic
rinsing cycle when it is turned off. This cycle lasts only a few seconds and stops
automatically.
After emptying the coffee
grounds collector, the warning
message is still displayed on the
screen.
Correctly replace the coffee grounds collector and follow the instructions on
the screen.
Wait at least 5 seconds before replacing them.
The coffee dispenses too slowly.
Turn the ‘neness of grind’ adjustment dial to the right to make the ground
coffee coarser (according to the type of coffee used).
Run one or several rinsing cycles.
Run a machine clean (see “Automatic machine cleaning programs p.28).
Change the Claris Aqua Filter System cartridge (see “Installing the lter”) p. 23).
The water tank has been lled,
but the warning message is still
displayed on the screen.
Check that the tank is installed correctly on the device.
The oat at the bottom of the tank should move freely. Check and unblock the
oat if necessary.
The coffee neness knob is
difcult to turn.
Only change the grinder setting when it is running.
The espresso or coffee is not hot
enough.
Run a coffee circuit rinsing cycle before preparing your coffee.
Increase the coffee temperature in the Settings menu. Warm the cup by rinsing
it with hot water before making the drink.
The coffee is too lightly coloured
or too weak.
Avoid using oily, caramelised or avoured coffee beans. Check that the coffee
bean container has coffee in it and that is it dispensing correctly.
Decrease the volume of the preparation and increase the strength of your drink
by using the Dark function.
Turn the grinding neness adjustment dial to the left to make the grounds ner.
Make the drink in two cycles by using the 2 cups function.
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