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Kwikset HomeConnect 620 Troubleshoot Manual

Kwikset HomeConnect 620
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©2021 Spectrum Brands, Inc. All Rights Reserved. Lake Forest, CA 92610.
Frequently Asked Questions and Troubleshooting Guide
About Your Home Connect 620
Door Preparation
Lock Installation and Functions
Batteries
Access Codes
Lock Settings
Smart Home System
Troubleshooting
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66103 Rev 01
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Technical Support
1-800-327-5625
www.kwikset.com
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Kwikset HomeConnect 620 Specifications

General IconGeneral
BrandKwikset
ModelHomeConnect 620
CategoryLocks
LanguageEnglish

Summary

About Your Kwikset Home Connect 620

Product Overview and Specifications

Details product features, styles, finishes, operating conditions, weather resistance, and certifications.

Security Features

The Home Connect 620 deadbolt uses Kwikset Smartkey technology to prevent picking and bumping.

Door Preparation Guidelines

Door Thickness and Hole Compatibility

Supports 1-3/8" to 2" door thickness, with an optional kit for thicker doors. Compatible with 1-1/2" and 2-1/8" hole diameters.

Addressing Warped Doors

Consult the Warped Door Installation Guide for adjustments needed for doors affected by weather.

Lock Installation and Functions

Deadbolt Installation and Operation

Covers easy installation, locking/unlocking methods, and battery failure unlocking.

Keying and Status Indicators

Explains LED status indicators and re-keying capabilities using SmartKey technology.

Smart Home Integration Features

Discusses receiving phone notifications and viewing lock activity history via the home automation system.

Batteries

Powering and Battery Life

Powered by 4xAA alkaline batteries lasting ~18 months. Low battery alerts provided via lock and home system.

Battery Replacement and Troubleshooting

Details battery replacement method and troubleshooting steps for frequent battery depletion issues.

Access Codes

Managing Access Codes

Covers adding, managing, capacity, and scheduling of access codes via keypad or home automation system.

Access Code Recovery and Retention

Explains how to unlock if an access code is forgotten and confirms codes are retained after battery changes.

Lock Settings

Customizing Lock Sounds and Features

Allows users to turn on/off LED, audio/beeps, and auto-lock features.

Auto-Lock Functionality

Details the auto-lock feature, its purpose, and configurable time intervals.

Smart Home System Integration

Compatibility with Smart Home Devices

Works with Amazon Alexa and Google Assistant through a home automation system.

Remote Control and Accessibility

Enables control from anywhere with an internet connection via a smart device or home automation system.

Troubleshooting Z-Wave Enrollment

Addresses issues with adding the lock to a Z-Wave system, including unenrollment, resets, and Anti-Theft.

Troubleshooting

Deadbolt Locking Issues

Resolves problems with the deadbolt making noise but not locking, including handing and alignment.

1-Touch Locking and Smartphone Control Failures

Diagnoses why the 1-touch button or smartphone locking isn't working, checking access codes, batteries, and alignment.

Keypad Not Lighting Up

Troubleshoots a non-responsive keypad by checking LED settings, batteries, and internal cable connections.

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