Kwikset SmartKey Series User Manual

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Kwikset
1-800-327-5625
www.kwikset.com
Weiser
USA: 1-800-677-5625
Canada: 1-800-501-9471
www.weiserlock.com
SmartKey Padlock
Troubleshooting Guide
Problem
DO NOT insert a key! Insert “B” into the
SmartKey hole and turn the cylinder 90°.
The shackle will open.
DO NOT insert a key.
Rotate shackle.
The shackle was closed during the
re-keying procedure after the old key
was removed from the padlock.
1a
1b
B
1c
Insert “B” fully and rmly into the SmartKey
hole. You may feel the tool click inside the lock.
Remove “B”.
1
FULLY insert new key.
Close shackle. The key
will automatically rotate
back to the home position.
The lock has been
successfully re-keyed.
Solution
C C
B B
A
90°

Kwikset SmartKey Series Specifications

General

Key Control	Yes
Re-key Technology	SmartKey Security
BumpGuard	Yes
Drill Resistance	Yes
Compatibility	Standard doors
Type	Deadbolt
Material	Metal
Backset	2-3/8 inches or 2-3/4 inches
Door Thickness	1-3/8 inches to 1-3/4 inches
ANSI/BHMA Grade	Grade 2
Warranty	Limited lifetime mechanical and finish warranty

Summary

Troubleshooting Shackle Closed During Re-keying

Insert Tool and Turn Cylinder

Insert tool 'B' into SmartKey hole and turn cylinder 90° to open shackle.

Insert and Remove Re-key Tool

Insert tool 'B' firmly, feel for click, then remove tool from lock.

Insert New Key After Re-keying

Fully insert the new key to complete the re-keying process and lock operation.

Padlock Unusable After Re-keying Procedure

Replace Unusable Padlock

Padlock is unusable after incorrect re-keying; a new padlock is required.

New Key Not Turning After Re-keying

Find Key Programming Depth

Gently pull key out while jiggling to find programming depth; turn cylinder 90°.

Insert and Remove Re-key Tool

Insert tool 'B' firmly into SmartKey hole, feel for click, then remove tool.

Finalize Re-keying with New Key

Push key fully in, close shackle; key rotates to home position, re-keying successful.