Kyocera ECOSYS M2540dn User Manual

10-12
Troubleshooting > Troubleshooting
Troubleshooting
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
Machine Operation Trouble
When the following machine operation troubles occur, implement appropriate procedures.
NOTE
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page i)
Symptom Checkpoints Corrective Actions
Reference
Page
The screen does not
respond when the power
switch is turned on.
Check the power cord. Connect both ends of the power cord
securely.
page 2-9
Pressing the [Start] key
does not produce copies.
Is there a message on the screen? Determine the appropriate response to
the message and respond accordingly.
page 10-18
Is the machine in Sleep mode? Select the [Energy Saver] key. page 2-26
Blank sheets are ejected. Are the originals loaded correctly? When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
page 5-2
When placing originals in the document
processor, place them face-up.
page 5-3
― Check that the settings of the
application software.
―
Paper often jams. Is the paper loaded correctly? Load the paper correctly. page 3-4
― Turn the orientation 180 degrees around
in which the paper is positioned.
page 3-4
Is the paper of the supported type? Is it
in good condition?
Remove the paper, turn it over, and
reload it.
page 3-4
Is the paper curled, folded or wrinkled? Replace the paper with new paper. page 3-4
Are there any loose scraps or jammed
paper in the machine?
Remove any jammed paper. page 10-30
2 or more sheets are
overlaps when ejected.
(multi feed)
― Load the paper correctly. page 3-2

Kyocera ECOSYS M2540dn Specifications

General

N-up printing	2, 4
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Borderless printing	No
Duplex printing mode	Auto
Tray priority settings function	Yes
Time to first page (black, normal)	6.4 s
Print speed (black, normal quality, A4/US Letter)	40 ppm
Duplex print speed (black, normal quality, A4/US Letter)	20 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	999 copies
Scan to	E-mail, FTP, SMB, TWAIN, USB, WIA
Scan drivers	TWAIN, WIA
Scan speed (color)	23 ppm
Image formats supported	JPG, TIF
Duplex scan speed (black)	32 ppm
Duplex scan speed (color)	16 ppm
Document formats supported	PDF, XPS
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
Fax resolution (black)	400 x 400 DPI
Fax transmission speed	3 sec/page
Printing colors	Black
Duplex functions	Copy, Fax, Print, Scan
Maximum duty cycle	50000 pages per month
Recommended duty cycle	1000 - 2500 pages per month
Replacement cartridges	TK-1170 (7.200 pagina's)
Number of print cartridges	1
Page description languages	Microsoft XPS, PCL 5e, PCL 6, PCL XL, PostScript 3
Scan media weight	50 - 160 g/m²
Custom media width	70 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	148 - 356 mm
Paper tray media types	Plain paper
Paper tray media weight	60 - 163 g/m²
Non-ISO print media sizes	Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 220 g/m²
Display	LCD
Product color	Black, White
Market positioning	Business
Display number of lines	5 lines
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (ready)	21 W
Power consumption (sleep)	1 W
Power consumption (average operating)	661 W
Energy Star Typical Electricity Consumption (TEC)	1.66 kWh/week
Internal memory	512 MB
Processor family	ARM Cortex-A9
Processor frequency	800 MHz
Compatible memory cards	SD, SDHC
Maximum internal memory	1536 MB
Sound power level (standby)	29 dB
Sound pressure level (copying)	52 dB
Sound pressure level (quiet mode)	48 dB
Certification	TÜV/GS, CE, ISO 9001, ISO 14001
Paper input type	Cassette, Paper tray
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	850 sheets
Maximum number of input trays	3
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Kyocera Mobile Print, Mopria Print Service
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	2
Cartridge type	TK-1170
Operating altitude	0 - 3500 m
Non-operating altitude	0.6 - 15000 m
Storage temperature (T-T)	-20 - 40 °C
Operating temperature (T-T)	10 - 32.5 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	10 - 80 %
Sustainability certificates	Blue Angel, REACH, RoHS, EPEAT Silver, ENERGY STAR
Package depth	555 mm
Package width	541 mm
Package height	572 mm
Package weight	25000 g
Cables included	AC
Included cartridge capacity (black)	3600 pages
Harmonized System (HS) code	84433100

Weight and Dimensions

Depth	412 mm
Width	417 mm
Height	437 mm
Weight	19000 g