10-22
Troubleshooting > Troubleshooting
Cannot connect to 
Authentication Server
Set machine time to 
match server's time.
— Set machine time to match the 
server’s time.
page 2-17
Cannot connect to 
Server. Check the 
Connection Status.
Job is canceled.
— Check the connection status with 
the server.
—
Cannot duplex print on 
this paper.
 
(Displayed 
alternately)
Press OK to continue 
using cassette #.
Did you select a paper size/type 
that cannot be duplex printed?
Select [Paper] to select the 
available paper. Select [OK] to 
print without using Duplex 
function.
page 6-20
Cannot duplex print on 
this paper.
 (Displayed 
alternately)
Press OK to continue 
using MP tray.
page 6-20
Cannot execute this job.
Restricted by Group 
Authorization.
— This job is canceled because it is 
restricted by Group Authorization 
settings. Select [OK].
page 9-18
Cannot feed paper.
Set cassette #.
— Cannot feed paper. Set the 
cassette indicated on the screen.
—
Cannot use this 
function.
>> FAX Transmission
― This job is canceled because it is 
restricted by User Authorization or 
Job Accounting. Select [OK].
―
Cannot use this 
function.
>> Print
Cannot use this 
function.
>> Send
Cannot use this 
function.
>> Store
Check cassette #. ― Open and then close the indicated 
cassette.
―
Close # cover. Is there any cover which is open? Close the cover indicated on the 
screen.
―
Close document 
processor.
Is the document processor open? Close the document processor. ―
Close scanner unit. ― Close the scanner unit. ―
Message Checkpoints Corrective Actions
Reference 
Page