10-23
Troubleshooting > Troubleshooting
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Message Checkpoints Corrective Actions
Reference 
Page
Error occurred. Turn the 
power switch off and 
on.
― System error has occurred. Turn 
the main power switch OFF and 
then ON.
―
Message Checkpoints Corrective Actions
Reference 
Page
Failed to store job 
retention data. Job is 
canceled.
— The job is canceled. Select [OK]. —
File is not found.
Job is canceled.
— The specified file is not found. The 
job is canceled. Select [OK].
—
Message Checkpoints Corrective Actions
Reference 
Page
Incorrect account ID. 
Job is canceled.
*1
 
*1 When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses. For 
details on Auto Error Clear, refer to the following:
Auto Err. Clear (page 8-36)
— The account ID was incorrect when 
processing the job externally. The 
job is canceled. Select [OK].
—
Incorrect box password.
Job is canceled.
— The box password was incorrect 
when processing the job 
externally. The job is canceled. 
Select [OK].
—
Incorrect Login User 
Name or Password. Job 
is canceled.
*1
 
— The login user name or password 
was incorrect when processing the 
job externally. The job is canceled. 
Select [OK].
—
Inner tray is full of 
paper. Remove the 
paper.
— Remove paper from the inner tray.  —
Insufficient memory. 
Cannot start the job.
— Job cannot be started. Try again 
later.
—
Message Checkpoints Corrective Actions
Reference 
Page
Job Accounting 
restriction exceeded. 
Job is canceled.
Is the acceptable printing count 
restricted by Job Accounting 
exceeded?
The printing count exceeded the 
acceptable count restricted by Job 
Accounting. Cannot print any 
more. This job is canceled. Select 
[OK].
―