Kyocera ECOSYS P5021cdn User Manual

8-12
Troubleshooting > Troubleshooting
Responding to Messages
If the message display or the computer displays any of these messages, follow the corresponding procedure.
A
C
NOTE
When contacting us, the serial number will be necessary.
To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page i)
Message Checkpoints Corrective Actions
Reference
Page
Access denied.
You cannot login.
― The Log in operation failed for the
specified number of times so it is no
longer possible to attempt to log in.
Contact a system administrator.
―
Access point was not
detected.
― Check if the access point has been
set correctly.
―
Account error
Press GO
― Failed to specify Job Accounting
when processing the job externally.
The job is canceled. Select the [GO]
key.
―
Add paper Cassette # Is the indicated cassette out of
paper?
The paper has run out in the paper
source displayed. Supply paper
according to the paper source
displayed (paper cassettes,
multipurpose tray, or optional paper
feeders).
page 3-2
Add paper MP Tray Is the paper of the selected size
loaded in the multipurpose tray?
page 3-9
Administrator only. ― You can only change the settings
selected when logged in as a user
with administrator privileges.
―
Message Checkpoints Corrective Actions
Reference
Page
Call service
####:0123456
― #### represents a mechanical error
(#=0, 1, 2, ...). Call for service. The
printer does not operate when this
message is displayed. The total
number of pages printed is also
indicated, e.g. 0123456.
―
Call service
F###
― An error occurred and caused the
printer to stop. Record the indicated
"###", and then turn off the printer
power, remove the power plug from
the outlet, and contact your service
representative.
―
Canceling data ― Displayed when data is being
canceled.
―

Kyocera ECOSYS P5021cdn Specifications

General

Color	Yes
Print technology	Laser
Resolution color	1200 x 1200 DPI
Maximum resolution	9600 x 600 DPI
Duplex printing mode	Auto
Time to first page (black, normal)	11 s
Time to first page (color, normal)	12.5 s
Print speed (black, normal quality, A4/US Letter)	21 ppm
Duplex print speed (black, normal quality, A4/US Letter)	11 ppm
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	30000 pages per month
Recommended duty cycle	1000 - 2000 pages per month
Replacement cartridges	TK-5220K (1.200 pagina's) TK-5220C, TK-5220M, TK-5220Y (1.200 pagina's) TK-5230K (2.600 pagina's) TK-5230C, TK-5230M, TK-5230Y (2.200 pagina's)
Number of print cartridges	4
Page description languages	Microsoft XPS, PCL 5c, PCL 6, PCL XL, PostScript 3
Display	LCD
Control type	Buttons
Certification	GS, TÜV, CE, ISO 9001, ISO 14001
Color display	No
Product color	Black, White
Market positioning	Home & office
Display number of lines	2 lines
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (ready)	33 W
Power consumption (standby)	0.9 W
Power consumption (printing)	345 W
Energy Star Typical Electricity Consumption (TEC)	0.69 kWh/week
Processor family	ARM Cortex
Compatible memory cards	SD, SDHC
Sound power level (standby)	30 dB
Sound pressure level (printing)	48 dB
Sound pressure level (quiet mode)	44 dB
Paper input type	Cassette, Paper tray
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	550 sheets
Total number of input trays	1
Maximum number of input trays	2
Multi-Purpose tray input capacity	50 sheets
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Custom media width	70 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	148 - 356 mm
Duplex media weight	60 - 120 g/m²
Paper tray media types	Plain paper
Paper tray media weight	60 - 163 g/m²
Non-ISO print media sizes	Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 220 g/m²
Cabling technology	10/100/1000Base-T(X)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Kyocera Mobile Print, Mopria Print Service
Standard interfaces	Ethernet, USB 2.0
Sustainability certificates	Blue Angel, CE, REACH, RoHS, ENERGY STAR
Operating altitude	0 - 3500 m
Non-operating altitude	0.6 - 15000 m
Storage temperature (T-T)	-20 - 40 °C
Operating temperature (T-T)	10 - 32.5 °C
Storage relative humidity (H-H)	10 - 90 %
Operating relative humidity (H-H)	15 - 80 %
Package depth	567 mm
Package width	529 mm
Package height	460 mm
Package weight	27000 g
Cables included	AC
Included cartridge capacity (black)	1200 pages

Weight and Dimensions

Width	410 mm
Height	329 mm