Kyocera TASKalfa 4002i

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Troubleshooting > Clearing Paper Jams

Return the folding unit top cover to the original position.

Return the folding unit to the original position.

Open the finisher front cover 1 and 2.

Remove paper from inside the finisher.

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Table of Contents3
Overview12
Machine Features13
Color and Image Quality Functions18
Basic Color Modes18
Adjusting Image Quality and Color19
Guides Provided with the Machine20
About the Operation Guide (this Guide)22
Structure of the Guide22
Conventions Used in this Guide23
Menu Map26
Legal and Safety Information49
Notice50
Safety Conventions in this Guide50
Environment51
Precautions for Use52
Laser Safety (Europe)53
Safety of Laser Beam (Usa)54
Safety Instructions Regarding the Disconnection of Power55
Compliance and Conformity55
Radio Tag Technology55
Other Precautions (for Users in California, the United States)55
Warranty (the United States and Canada)56
Legal Restriction on Copying/Scanning57
En Iso 777957
Ek1-Itb 200057
Wireless Connection (Mexico Only)57
Security Precautions When Using Wireless LAN (if Equipped)57
Limited Use of this Product (if Equipped)58
Legal Information59
Energy Saving Control Function65
Automatic 2-Sided Print Function65
Resource Saving - Paper65
Environmental Benefits of "Power Management65
Energy Star (ENERGY STAR®) Program65
Installing and Setting up the Machine66
Part Names (Machine Exterior)67
Part Names (Connectors/Interior)69
Part Names (with Optional Equipments Attached)70
Connecting the Machine and Other Devices71
Connecting Cables72
Connecting LAN Cable72
Connecting USB Cable73
Connecting the Power Cable73
Power On/Off74
Power on74
Power off74
Using the Operation Panel75
Operation Panel Keys75
Adjusting the Operation Panel Angle76
Assigning Functions to Function Keys77
Touch Panel79
Home Screen79
Display for Device Information83
Display Setting Screen83
Functions Key84
Using the Screen84
Display of Keys that Cannot be Set85
Original Preview85
Entering Numbers88
Using the Enter Key89
Using the Quick No. Search Key89
Help Screen90
Accessibility Functions (Magnifying the View)91
Login/Logout92
Login92
Logout93
Default Settings of the Machine94
Setting Date and Time94
Network Setup95
Configuring the Wired Network95
Configuring the Wireless Network97
Setting Wi-Fi Direct101
Configuring NFC103
Energy Saver Function104
Low Power Mode104
Sleep104
Auto Sleep105
Sleep Rules (Models for Europe)105
Sleep Level (Energy Saver) (Models Except for Europe)105
Energy Saver Recovery Level105
Weekly Timer Settings105
Power off Timer (Models for Europe)106
Quick Setup Wizard107
Installing Software110
Software on DVD (Windows)110
Installing Software in Windows111
Uninstalling the Software116
Installing Software in Mac Computer118
Setting TWAIN Driver120
Setting WIA Driver122
Checking the Counter123
Additional Preparations for the Administrator124
Sending Documents to a PC124
Strengthening the Security124
Command Center RX126
Accessing Command Center RX127
Changing Security Settings128
Changing Device Information129
E-Mail Settings130
Registering Destinations134
Creating a New Custom Box135
Printing a Document Stored in a Custom Box136
Transferring Data from Our Other Products138
Migrating the Address Book138
Preparation before Use144
Loading Paper145
Precaution for Loading Paper145
Selecting the Paper Feeder Units146
Loading in Cassette 1147
Loading in Cassette 2150
Loading Envelopes or Cardstock in the Cassettes153
Loading in the Large Capacity Feeder157
Loading in the Side Feeder159
Precautions for Outputting Paper161
Paper Stopper161
Envelope Stack Guide161
Stack Level Adjuster162
Preparation for Sending a Document to a Shared Folder in a PC163
Making a Note of the Computer Name and Full Computer Name163
Making a Note of the User Name and Domain Name164
Creating a Shared Folder, Making a Note of a Shared Folder165
Configuring Windows Firewall168
Registering Destinations in the Address Book173
Adding a Destination (Address Book)173
Adding a Destination on One Touch Key (One Touch Key)180
Printing from PC182
Printer Driver Properties Screen183
Displaying the Printer Driver Help184
Changing the Default Printer Driver Settings (Windows 8.1)184
Printing from PC185
Printing on Standard Sized Paper185
Printing on Non-Standard Sized Paper187
Banner Printing190
Canceling Printing from a Computer196
Printing from the Handheld Device197
Printing by Airprint197
Printing by Google Cloud Print197
Printing by Mopria197
Printing with Wi-Fi Direct197
Printing with NFC198
Printing Data Saved in the Printer199
Specifying the Job Box from a Computer and Storing the Job199
Printing Documents from Private Print Box200
Deleting the Documents Stored in the Private Print Box200
Printing Document from Stored Job Box201
Deleting the Documents Stored in the Stored Job Box201
Printing Document from Quick Copy Box202
Deleting the Documents Stored in the Quick Copy Box202
Printing Document from Proof and Hold Box203
Deleting the Documents Stored in the Proof and Hold Box203
Monitoring the Printer Status (Status Monitor)204
Accessing the Status Monitor204
Exiting the Status Monitor204
Quick View State204
Printing Progress Tab205
Paper Tray Status Tab205
Toner Status Tab205
Alert Tab206
Status Monitor Context Menu206
Status Monitor Notification Settings207
Operation on the Machine208
Loading Originals209
Placing Originals on the Platen209
Loading Originals in the Document Processor210
Loading Paper in the Multi Purpose Tray213
Program217
Registering Programs218
Recalling Programs218
Editing Programs219
Deleting Programs219
Application220
Installing Applications220
Activating Applications221
Deactivating Applications222
Uninstalling Applications222
Registering Shortcuts (Copy, Send, and Document Box Settings)223
Adding Shortcuts223
Editing Shortcuts224
Deleting Shortcuts224
Copying225
Basic Operation225
Proof Copy227
Interrupt Copy228
Canceling Jobs228
Frequently-Used Sending Method229
Sending Document Via E-Mail230
Configuring Settings before Sending230
Sending Scanned Document Via E-Mail230
Sending Document to Desired Shared Folder on a Computer (Scan to PC)231
Configuring Settings before Sending231
Sending Document to Desired Shared Folder on a Computer231
Sending Document to Folder on an FTP Server (Scan to FTP)234
Configuring Settings before Sending234
Sending Document to Folder on an FTP Server234
Scanning Using TWAIN or WIA236
Configuring Settings before Sending236
Scanning Document Using Application236
Scanning Document Stored in a Custom Box237
Configuring Settings before Sending237
Scanning Document Stored in a Box237
Useful Sending Method238
WSD Scan239
Installing the Driver239
Executing WSD Scan240
DSM Scan242
Configuring Settings before Sending242
Executing DSM Scan242
Scanning with File Management Utility244
Configuring Settings before Sending244
Using FMU Connection to Scan an Original244
Sending to Different Types of Destinations (Multi Sending)245
Send to Me (E-Mail)246
Configuring Settings before Sending246
Sending a Document to the Mail Address of the Logged in User246
Canceling Sending Jobs247
Handling Destination248
Specifying Destination248
Choosing from the Address Book248
Choosing from the One Touch Key250
Choosing from the Speed Dial250
Checking and Editing Destinations251
Confirmation Screen of Destinations252
Recall253
How to Use the FAX Function254
Using Document Boxes255
What Is Custom Box255
What Is Job Box255
What Is Removable Memory Box256
Fax Box256
Basic Operation for Document Box256
Creating a New Custom Box260
Editing Custom Box261
Deleting Custom Box262
Storing Documents to a Custom Box262
Printing Documents in Custom Box263
Saving Scanned Documents to a Custom Box264
Sending Documents in Custom Box264
Sending Documents in Custom Box to E-Mail Address of Logged in User265
Moving Documents in Custom Box267
Copying Documents in Custom Box into Other Boxes267
Copying Documents in Custom Box to Removable Memory268
Joining Documents in Custom Box268
Deleting Documents in Custom Box269
Job Box270
Outputting Repeat Copy Jobs270
Form for Form Overlay270
Operating Using Removable USB Memory272
Printing Documents Stored in Removable USB Memory272
Saving Documents to USB Memory (Scan to USB)274
Check the USB Memory Information275
Removing USB Memory275
Using the Internet Browser276
Launching and Exiting the Browser276
Using the Browser Screen277
Manual Staple278
Using Various Functions280
Functions Available on the Machine281
About Functions Available on the Machine281
How to Select Functions281
Copy281
Send284
Custom Box (Store File, Printing, Send)287
Removable Memory (Store File, Printing Documents)293
Functions296
Original Size297
Paper Selection298
Mixed Size Originals299
Original Orientation302
Fold303
Collate/Offset304
Staple/Punch305
Paper Output309
Density310
Original Image310
Ecoprint311
Color Selection311
Sharpness312
Contrast312
Background Density Adj. (Background Density Adjustment)313
Prevent Bleed-Thru313
Zoom314
Combine317
Margin/Centering, Margin, Centering319
Border Erase320
Booklet322
Duplex325
Cover328
Form Overlay329
Erase Shadowed Areas330
Insert Sheets/Chapters332
Memo Page333
Image Repeat335
Text Stamp336
Bates Stamp339
Continuous Scan342
Auto Image Rotation342
Negative Image343
Mirror Image343
Job Finish Notice343
File Name Entry344
Priority Override344
Repeat Copy345
DP Read Action346
Skip Blank Page346
2-Sided/Book Original, Book Original347
Sending Size348
File Format349
File Separation353
Scan Resolution353
E-Mail Subject/Body354
Send and Print354
Send and Store354
FTP Encrypted TX355
File Size Confirmation355
Delete after Printed355
Delete after Transmitted355
Storing Size356
Long Original356
Encrypted PDF Password357
JPEG/TIFF Print357
XPS Fit to Page357
Status/Job Cancel358
Checking Job Status359
Details of the Status Screens360
Checking Detailed Information of Jobs365
Checking Job History366
Checking the Detailed Information of Histories367
Sending the Log History367
Job Operation368
Pause and Resumption of Jobs368
Canceling of Jobs368
Priority Override for Waiting Jobs368
Reordering Print Jobs369
Device/Communication370
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)371
Operation Method373
System Menu373
System Menu Settings375
Counter378
Cassette/Mp Tray Settings378
Common Settings381
Home402
Copy403
Send404
Document Box/Removable Memory409
Fax410
Printer410
Report413
System/Network418
Edit Destination438
User Login/Job Accounting439
User Property439
Date/Timer/Energy Saver439
Adjustment/Maintenance443
Internet445
Application446
User Authentication and Accounting (User Login, Job Accounting)447
Overview of User Login Administration448
Managing the Job Account from PC448
Managing the Users to Use TWAIN for Scanning448
Managing the Users to Use WIA for Scanning448
Managing the Users to Send Faxes from a PC448
Enabling User Login Administration449
Setting User Login Administration451
Authentication Security451
Adding a User (Local User List)454
Changing User Properties457
User Login Administration for Printing460
Managing the Users to Scan Using TWAIN461
Managing the Users to Scan Using WIA462
Managing the Users that Send Faxes from a PC463
Local Authorization464
Group Authorization Settings465
Guest Authorization Set468
Obtain NW User Property471
Simple Login Settings473
ID Card Settings476
PIN Code Authorization477
Using User Login Administration478
Login/Logout478
Overview of Job Accounting479
To Manage the Number of Sheets Used on Jobs Printed from a PC479
Managing the Scan Job Account by Using TWAIN479
Managing the Scan Job Account by Using WIA479
Managing the FAX Job Transmitted from a PC479
Enabling Job Accounting480
Job Accounting Access481
Job Accounting (Local)482
Adding an Account482
Restricting the Use of the Machine484
Editing an Account485
Deleting an Account486
Job Accounting for Printing487
Job Accounting for Scan Using TWAIN488
Job Accounting for Scan Using WIA489
Job Accounting for the FAX Transmitted from a Computer490
Configuring Job Accounting491
Default Setting491
Counting the Number of Pages Printed493
Print Accounting Report495
Using Job Accounting496
Login/Logout496
Apply Limit497
Copy/Printer Count498
Unknown User Settings499
Unknown ID Job499
Registering Information for a User Whose ID Is Unknown500
10 Troubleshooting501
Regular Maintenance502
Cleaning502
Cleaning Glass Platen502
Cleaning Inside of the Document Processor502
Cleaning Slit Grass503
Toner Container Replacement504
Replace the Waste Toner Box507
Loading Paper509
Replacing Staples (Inner Finisher)510
Replacing Staples (1,000-Sheet Finisher)512
Replacing Staples (4,000-Sheet Finisher)513
Replacing Staples (Folding Unit)515
Disposing of the Punch Waste517
Troubleshooting523
Solving Malfunctions523
Machine Operation Trouble523
Printed Image Trouble528
Responding to Messages531
Adjustment/Maintenance547
Overview of Adjustment/Maintenance547
Tone Curve Adjustment547
Drum Refresh549
Calibration549
Laser Scanner Cleaning549
Developer Refresh550
Clearing Paper Jams551
Jam Location Indicators551
Remove any Jammed Paper in Cassette 1552
Remove any Jammed Paper in Cassette 2555
Remove any Jammed Paper in Cassette 3 (1,500-Sheet×2)558
Remove any Jammed Paper in Cassette 5 (Side Feeder)565
Remove any Jammed Paper in the Multi Purpose Tray567
Remove any Jammed Paper in Right Cover 1568
Remove any Jammed Paper in the Bridge Unit575
Remove any Jammed Paper in the Mailbox576
Remove any Jammed Paper in the Inner Finisher577
Remove any Jammed Paper in the Document Processor (Reverse Automatic)578
Remove any Jammed Paper in the Document Processor (Dual Scan)580
Remove any Jammed Paper in the 1,000-Sheet Finisher581
Remove any Jammed Paper in the 4,000-Sheet Finisher (Inner)584
Remove any Jammed Paper in the 4,000-Sheet Finisher (Tray A)585
Remove any Jammed Paper in the 4,000-Sheet Finisher (Tray B)589
Remove any Jammed Paper in the Folding Unit592
Remove any Jammed Paper in the Folding Tray597
Clearing a Staple Jam602
Clearing a Staple Jam of the Inner Finisher602
Clearing a Staple Jam of the 1,000-Sheet Finisher604
Clearing a Staple Jam of the 4,000-Sheet Finisher607
Clearing a Staple Jam of the Folding Unit609
11 Appendix615
Optional Equipment616
Overview of Optional Equipment616
Optional Applications622
Starting Application Use622
Checking Details of Application623
Character Entry Method624
Entry Screens624
Entering Characters626
Paper627
Basic Paper Specifications627
Choosing the Appropriate Paper628
Special Paper630
Machine630
Specifications634
Machine634
Copy Functions636
Printer Functions636
Scanner Functions637
Document Processor637
Paper Feeder (500-Sheet×2)638
Large Capacity Feeder (1,500-Sheet×2)638
Side Feeder (3,000-Sheet)638
Inner Finisher639
Punch Unit (for Inner Finisher)639
1,000-Sheet Finisher639
4,000-Sheet Finisher640
Punch Unit (for 1,000-Sheet/4,000-Sheet Finisher)641
Mailbox641
Folding Unit641
Job Separator Tray642
Banner Tray642
Glossary644
Index649

Kyocera TASKalfa 4002i - Page 600

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