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The following general conditions are an integral part of all sales and supply contracts of Lainox products
completed by the resellers. Acceptance of these conditions will be requested by our resellers when the sales
contract is concluded and the signed copy will be sent by the reseller to Lainox which will keep it in its
archives. If the reseller omits to have the general conditions signed by the customer or the latter refuses to
sign them, the supply will, in any case, be governed and disciplined by the following general conditions, once
the order has been executed by Lainox and/or the authorised Lainox reseller.
Given that Lainox exclusively produces professional appliances, aimed at this category of customer, the
relations between LAINOX ALI Group S.r.l. and its customers are not disciplined by the regulations
safeguarding consumers. By concluding the supply contract and accepting these conditions, the customer
states that the purchase has been made to carry out activities of a professional and business nature.
The warranty covers the brand new appliance against original defects and/or defects found in the 12 months
following delivery.
Warranty coverage, without prejudice to the following points, is valid where the complaint about the fault
and/or defect found is made by the customer, within eight days, by sending a registered letter with proof of
delivery or an email to Lainox or the reseller from whom the product was purchased.
Lainox grants an extension of the warranty for a further 12 months, with effect from the date of installation
under the following conditions:
a) the product is new from the factory or the production date is less than 12 months from the date of
installation;
b) the product has been correctly installed by certied LAINOX personnel (request a LAINOX service card) and
the Test Report has been registered on the portal https://service-planner.lainox.it in the warranty
management section;
c) the product has been used correctly as per the instructions provided by Lainox, and routine maintenance
has been performed;
d) there have been no interventions on the product by the customer or by third parties not authorised by
Lainox;
e) the product is intact, without alterations and/or replacement of components with non-original Lainox
products;
f) the malfunction is not a direct consequence of transportation/repositioning, inadequate power supplies,
tampering, improper use or misuse or malicious behaviour and/or negligent action by the customer;
g) chemical products have not been used which do not comply with the technical specications provided by
Lainox
The warranty covers the replacement of components that may prove defective or of poor quality and
reliability, and the possible replacement of the entire product, where this is deemed necessary.
In these circumstances, the customer has the right to the repair/replacement of defective parts or the
product. The labour and the call for the repair and/or replacements during the warranty period are completely
free for the customer.
The customer will bear all the costs connected to and dependent on the intervention of Lainox technicians,
following calls for replacements and repairs under warranty, where it is ascertained, at the sole discretion of
technicians involved, that the problems reported are non-existent or are not covered by the warranty in
accordance with these general conditions.
All the material replaced or withdrawn becomes the property of Lainox.
GENERAL CONDITIONS OF SALE, REPAIR
AND WARRANTY
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