Why will the software not connect to the Landauer Medical Equipment reader?
If the software on your Landauer Medical Equipment won't connect to the reader, first ensure the reader is turned on and check all connections. Specifically, check if the DC adapter is properly plugged into both the outlet and the reader, and verify that the USB cable is securely connected. If there is still a hardware failure, contact LANDAUER Technical Support.
What to do if the nanoDot barcode will not scan on Landauer Medical Equipment?
If the nanoDot barcode won't scan on your Landauer Medical Equipment, it might be due to a failing barcode scanner, in which case you should contact LANDAUER Technical Support for replacement hardware. Alternatively, if the nanoDot label is excessively worn, try manually entering the serial number.
What to do if Landauer microSTAR ii Medical Equipment shows 'Reader Door Open' error?
If you receive a 'Reader Door Open' error message on your Landauer Medical Equipment, close the reader drawer. If the drawer is already closed, ensure that it is tightly closed.
How to fix Landauer Medical Equipment when you cannot close reader drawer?
If you cannot close the reader drawer on your Landauer Medical Equipment, check the position of the nanoDot and the condition of the drawer. If the pin in the tray that opens the nanoDot is bent due to incorrect placement, and there is hardware damage, contact LANDAUER Technical Support.
How to fix Landauer microSTAR ii Medical Equipment data restore failed error?
If your Landauer Medical Equipment displays a 'Data restore failed' error, the issue might be with the .bak file or system permission issues. Check Administrative security permissions for the system account and SQLServer Disc Administrator account.
What causes 'Backup failed' error on Landauer microSTAR ii and how to resolve it?
If your Landauer Medical Equipment displays a 'Backup failed' error, it is likely due to issues with the .bak file and failure writing to the file. Check Administrative security permissions for the system account and SQLServer Disc Administrator account.
Why is Landauer microSTAR ii Medical Equipment showing CV Failure and Erratic Measurements?
If you are experiencing CV failure and erratic measurements with your Landauer Medical Equipment, it may be due to outside interference (EMF). Try moving the reader to another location away from potential interference.
What to do if Landauer Medical Equipment reader does not turn on?
If the reader on your Landauer Medical Equipment does not turn on, check the connections. If there is hardware damage, contact LANDAUER Technical Support.
Why are sensitivity readings varying for the same nanoDot on Landauer Medical Equipment?
If you're getting sensitivity readings that vary for the same nanoDot on your Landauer Medical Equipment, it could indicate that the barcode scanner is failing. Contact LANDAUER Technical Support for replacement hardware.
How to resolve PMT Light Strike Causing Drift in Landauer microSTAR ii Medical Equipment?
If you are experiencing a PMT light strike causing drift with your Landauer Medical Equipment, run QC checks and validate the system calibration. For further assistance, contact LANDAUER Technical Support.
General| Energy Range | 5 keV to 40 MeV |
|---|---|
| Technology | Optically Stimulated Luminescence (OSL) |
| Detector Type | Aluminum Oxide (Al2O3) |
| Data Storage | Up to 1, 000 readings |
| Calibration | Factory calibrated, traceable to national standards |
| Radiation Type | X-ray, gamma, beta |
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