microSTAR®ii User Manual v1.3 83
CHAPTER 12 TROUBLESHOOTING
This section provides information needed to troubleshoot system and operations issues. If you need
further assistance, contact LANDAUER Technical Support.
12.1 Technical Support
Address LANDAUER Customer Service 2 Science Rd. Glenwood, IL 60425
Telephone
800-561-2708
Email inlightcustserv@landauerinc.com
Operating Hours Monday–Friday: 8:00 am to 4:30 pm Central Time
When calling LANDAUER, please provide the representative with the following information:
• Your contact Information (Name, Phone #, Email Address, and Organization/Facility)
• Type of Call (Informational or System Failure)
• Severity of Issue
• Device Status (Operational or System Down)
• Type of Issue (Hardware/Software)
• Reader Serial # (see back of reader)
• Software Version (see the About tab)
• Approximate Age of System
Please provide specific details of your hardware or software failure (if available):
• Operator User Name & Permissions Level (Administrator, Advanced Operator or Operator)
• System Warnings or Symptoms Encountered Prior to the Issue
• Screenshot of Software Issue/Message
• Picture of Hardware Issue/Failure
• Event Logs
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