Lenovo ThinkPad USB 3.0 - Chapter 4. Troubleshooting; Common Issues and Solutions

Chapter4.Troubleshooting
Thischaptercontainstroubleshootinginformationforthesecureharddrive.Ifyouencounteranyofthe
followingproblemswhenusingthesecureharddrive,refertothecorrespondinganswers.
Q:WhycouldInotenterusermodeafterIconnectthesecureharddrivetothecomputerandinputthe
correctuserpassword?
A:Thesecureharddriveneedsseveralsecondstobereadyforpasswordinput.Tosolvetheproblem,wait
forseveralsecondsafteryouconnectthesecureharddrivetothecomputer,andtheninputyouruser
password.
Q:WhatcanIdoifIforgettheuserpassword?
A:Youcancreateauserpassword.Tocreateauserpassword,dothefollowing:
1.Enteradministratormode.See“Enteringadministratormode”onpage5formoreinformation.
2.Deletealluserpasswords.See“Deletingtheuserpassword(s)”onpage8formoreinformation.
3.Createyournewuserpassword.See“Addinganewuserpassword”onpage7formoreinformation.
Q:WhatcanIdoifIforgettheadministratorpassword?
A:Thereisnootherwaytoretrievetheadministratorpasswordexceptacompleteresetofthesecure
harddrive.Afteracompletereset,alldatawillbelostandyouneedtomanuallyinitializeandformatthe
secureharddrive.Thenyouwillbeabletousethedefaultadministratorpassword12345678.Formore
information,see“Completelyresettingthesecureharddrive”onpage9
and“Initializingandformattingthe
secureharddriveafteracompletereset”onpage9.
Q:WhydoestheoperatingsystemnotrecognizethesecureharddriveafterIcompletelyresetitandenter
usermode?
A:Youneedtomanuallyinitializeandformatthesecureharddrivebeforeyoucanuseit.Formore
information,referto“Initializingandformattingthesecureharddriveafteracompletereset”onpage9
.
Q:CanIinitializeandformatthesecureharddrivewithaWindowsuseraccount?
A:No,thisisalimitationoftheWindowsoperatingsystems.YoushouldusetheWindowsadministrator
accounttoinitializeandformatthesecureharddrive.
Q:HowdoIusethesecureharddrivewithoutapassword?
A:Asafulldiskencryptionproduct,thesecureharddrivecanneverbeusedwithoutapassword.
Q:Whatencryptionalgorithmisusedinthisproduct?
A:ThesecureharddriveusestheAdvancedEncryptionStandard(AES)256-bitalgorithm.
Q:WhycouldInotinitialize,partition,orformatthesecureharddrive?
A:Ensurethatyouhaveadministratorprivileges.YoucanuseonlytheWindowsadministratoraccountto
initialize,partition,orformatthesecureharddriveinadministratormode.
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