Lenovo ThinkPad USB 3.0 - Page 20

•backuporsecureallprogramsanddatacontainedintheproduct;
•providetheServiceProviderwithallsystemkeysorpasswords;
•providetheServiceProviderwithsufcient,free,andsafeaccesstoyourfacilitiestoperformservice;
•removealldata,includingcondentialinformation,proprietaryinformationandpersonalinformation,from
theproductor,ifyouareunabletoremoveanysuchinformation,modifytheinformationtopreventits
accessbyanotherpartyorsothatitisnotpersonaldataunderapplicablelaw.TheServiceProvidershall
notberesponsibleforthelossordisclosureofanydata,includingcondentialinformation,proprietary
information,orpersonalinformation,onaproductreturnedoraccessedforwarrantyservice;
•removeallfeatures,parts,options,alterations,andattachmentsnotcoveredbythewarranty;
•ensurethattheproductorpartisfreeofanylegalrestrictionsthatpreventitsreplacement;
•ifyouarenottheownerofaproductorpart,obtainauthorizationfromtheownerfortheServiceProvider
toprovidewarrantyservice.
WhatY ourServiceProviderWillDotoCorrectProblems
WhenyoucontactaServiceProvider,youmustfollowthespeciedproblemdeterminationandresolution
procedures.
TheServiceProviderwillattempttodiagnoseandresolveyourproblembytelephone,e-mailorremote
assistance.TheServiceProvidermaydirectyoutodownloadandinstalldesignatedsoftwareupdates.
Someproblemsmayberesolvedwithareplacementpartthatyouinstallyourselfcalleda“Customer
ReplaceableUnit”or“CRU.”Ifso,theServiceProviderwillshiptheCRUtoyouforyoutoinstall.
Ifyourproblemcannotberesolvedoverthetelephone;throughtheapplicationofsoftwareupdatesor
theinstallationofaCRU,theServiceProviderwillarrangeforserviceunderthetypeofwarrantyservice
designatedfortheproductunder“Part3-WarrantyServiceInformation”below.
IftheServiceProviderdeterminesthatitisunabletorepairyourproduct,theServiceProviderwillreplace
itwithonethatisatleastfunctionallyequivalent.
IftheServiceProviderdeterminesthatitisunabletoeitherrepairorreplaceyourproduct,yoursole
remedyunderthisLimitedWarrantyistoreturntheproducttoyourplaceofpurchaseortoLenovofora
refundofyourpurchaseprice.
ReplacementProductsandParts
Whenwarrantyserviceinvolvesthereplacementofaproductorpart,thereplacedproductorpartbecomes
Lenovo’spropertyandthereplacementproductorpartbecomesyourproperty.OnlyunalteredLenovo
productsandpartsareeligibleforreplacement.ThereplacementproductorpartprovidedbyLenovomay
notbenew,butitwillbeingoodworkingorderandatleastfunctionallyequivalenttotheoriginalproductor
part.Thereplacementproductorpartshallbewarrantedforthebalanceoftheperiodremainingonthe
originalproduct.
UseofPersonalContactInformation
Ifyouobtainserviceunderthiswarranty,youauthorizeLenovotostore,useandprocessinformationabout
yourwarrantyserviceandyourcontactinformation,includingname,phonenumbers,address,ande-mail
address.Lenovomayusethisinformationtoperformserviceunderthiswarranty.Wemaycontactyouto
inquireaboutyoursatisfactionwithourwarrantyserviceortonotifyyouaboutanyproductrecallsorsafety
issues.Inaccomplishingthesepurposes,youauthorizeLenovototransferyourinformationtoanycountry
wherewedobusinessandtoprovideittoentitiesactingonourbehalf.Wemayalsodiscloseitwhere
requiredbylaw.Lenovo’sprivacypolicyisavailableatwww.lenovo.com/.
WhatthisWarrantyDoesnotCover
16ThinkPadUSB3.0SecureHardDriveUserGuide