Lenovo ThinkServer RD240 - Chapter 7. Troubleshooting; Troubleshooting Tables; DVD Drive Problems

Chapter7.Troubleshooting
Thischapterdescribesthediagnostictoolsthatareavailabletohelpyousolveproblemsthatmightoccurin
theserver.
Ifyoucannotdiagnoseandcorrectaproblembyusingtheinformationinthischapter,seeAppendixB
“Gettinginformation,help,andservice”onpage107
formoreinformation.
Troubleshootingtables
Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
1.Checktheoperatorinformationpanel.
2.Removethesoftwareordevicethatyoujustadded.
3.Reinstallthenewsoftwareornewdevice.
DVDdriveproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeethepartslistingintheHardwareMaintenanceManualtodeterminewhichcomponentsarecustomer
replaceableunits(CRUs)andwhichcomponentsareeldreplaceableunits(FRUs).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
SymptomAction
TheDVDdriveisnot
recognized.
1.Makesurethat:
•TheSATAchanneltowhichtheDVDdriveisattached(primaryorsecondary)
isenabledintheSetupUtilityprogram.
•Allcablesandjumpersareinstalledcorrectly.
•Thesignalcableandconnectorarenotdamagedandtheconnectorpins
arenotbent.
•ThecorrectdevicedriverisinstalledfortheDVDdrive.
2.Reseatthefollowingcomponents:
a.DVDdrive
b.DVDdrivecables
3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.DVDdrive
b.DVDdriveandcables
c.(Trainedservicetechnicianonly)Systemboard
ADVDisnotworkingcorrectly.
1.CleantheDVD.
2.ReseattheDVDdrive.
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