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If your problem is not listed, please contact Customer Support (see page 25).
VESYNC APP TROUBLESHOOTING
• Make sure your phone has Bluetooth® turned on and is not currently connected to another
Bluetooth device.
•
network is working correctly.
• Make sure the Wi-Fi password you entered is correct.
• There should be no spaces at the beginning or end of the password.
•
• If you’re manually typing in the SSID and password, double check that both are entered
correctly.
•
• Your router may need to be at a higher location, away from obstructions.
•
refrigerators, electronic devices, etc.) to avoid signal interference.
•
• Disable portal authentication for your Wi-Fi network. If portal authentication is enabled, the
•
swiping down on the screen.
• Make sure your router is connected to the internet and your phone’s network connection
•
(Android™), then tap
Note: Portal authentication means that you need to sign in to your Wi-Fi network through
aweb page before you can use the Internet.
Note: Power outages, internet outages, or changing Wi-Fi routers may cause the air purier
to go oine.
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