Paper jam in the ADF (selected models only)
Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
1 Open the ADF door, and then gently pull out the jammed paper.
Note: Be careful not to tear the paper while removing it.
2 Close the ADF door.
3 Touch DONE or press , depending on your printer model.
4 From your computer, resume the print job.
Paper or specialty media misfeeds
These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together.
Try one or more of the following:
CHECK PAPER CONDITION
Use only new, unwrinkled paper.
CHECK PAPER LOADING
• Load a smaller amount of paper into the printer.
• Load paper with the print side facedown. (If you are not sure which side is the printable side, see the instructions
that came with the paper.)
• Check the loading instructions for your paper or specialty media.
REMOVE EACH PAGE AS IT IS PRINTED
ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER
Troubleshooting
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