• “Wi-Fi indicator light is still orange” on page 155
• “Wi-Fi indicator light is blinking orange during installation” on page 156
• “Wireless print server not installed” on page 160
• ““Communication not available” message displays when printing wirelessly” on page 160
• “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 149
• “Resolving intermittent wireless communications issues” on page 162
Resetting the wireless settings to factory defaults
1 From the printer control panel, press .
2 Press the arrow buttons to scroll to Network Setup, and then press .
3 Press the arrow buttons to scroll to Reset Network Adapter to Factory Defaults, and then press
.
4 Press the arrow buttons to scroll to Yes, and then press .
The printer wireless settings are reset to factory default settings. To verify, print a network setup page.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:
TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON
Turning the access point off and then back on again can sometimes refresh network connections and resolve
connectivity issues.
DISCONNECT FROM VPN SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. End your VPN session and try printing again.
MAKE SURE DEMO MODE IS TURNED OFF
Check to see if your printer has a Demo Mode. Selected printer features are not available when Demo Mode is
turned on.
From the printer control panel, navigate to Demo Mode:
> Demo Mode.
Select Off, and then save the setting.
Troubleshooting
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