MAKE SURE THE OPTION IS SELECTED
From the computer you are printing from, select the option.
For more information, see “Updating available options in the printer driver” on page 54.
Paper tray problems
Try one or more of the following:
MAKE SURE THE PAPER IS LOADED CORRECTLY
1 Open the paper tray.
2 Check for paper jams or misfeeds.
3 Make sure the paper guides are aligned against the edges of the paper.
4 Make sure the paper tray closes properly.
RESET THE PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may not
be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation that
came with the paper tray, or go to http://support.lexmark.com to view the paper tray instruction sheet.
2,000-sheet drawer problems
C
HECK THE DRAWER CONNECTION
Make sure the 2,000‑sheet drawer is properly connected to the printer.
LOAD PAPER
If the tray is empty, then load paper in the tray or feeder
CLEAR ANY JAMS
Open the side door of the tray or feeder, and then remove any jammed paper.
AVOID PAPER JAMS
• Flex the paper.
• Make sure the drawer is properly installed.
• Make sure paper is loaded correctly.
• Make sure the paper stack you load does not exceed the maximum stack height indicated in the tray.
Troubleshooting 327
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