Incorrect margins
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the
paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in
the tray.
CHECK THE PAGE SIZE SETTING
Before sending the job to print, specify the correct page size in
Print Properties or the software program.
Light colored line, white line, or
incorrectly colored line
These are possible solutions. Try one or more of the following:
CLEAN THE PRINTHEAD LENSES
The printhead lenses may be dirty.
IS A TONER CARTRIDGE DEFECTIVE?
Replace the toner cartridge.
ARE THE PHOTOCONDUCTORS DEFECTIVE?
Replace the photoconductor(s).
Note: The printer has four photoconductors: cyan, magenta,
yellow, and black. The cyan, magenta, and yellow
photoconductors must all be replaced at the same time. The
black photoconductor can be replaced separately.
IS THE TRANSFER BELT DEFECTIVE?
Replace the transfer belt.
Paper curl
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in
the tray.
HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH
HUMIDITY?
• Load paper from a fresh package.
• Store paper in its original wrapper until you use it.
Print irregularities
These are possible solutions. Try one or more of the following:
HAS PAPER ABSORBED MOISTURE DUE TO HIGH
HUMIDITY?
• Load paper from a fresh package.
• Store paper in its original wrapper until you use it.
CHECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in
the tray.
CHECK THE PAPER
Avoid textured paper with rough finishes.
IS THE TONER LOW?
When 88 <color> toner low appears or when you
experience faded print, you may be able to extend the life of
the toner cartridge:
1 Remove the toner cartridge.
2 Firmly shake the cartridge side-to-side and front-to-back
several times to redistribute toner.
3 Reinsert the toner cartridge and continue printing.
Note: Repeat this procedure multiple times until the print
remains faded, and then replace the toner cartridge.
IS THE FUSER WORN OR DEFECTIVE?
Replace the fuser.
Repeating defects
9
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