Cannot detect internal option
Action Yes No
Step 1
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Does the internal option operate correctly?
The problem is
solved.
Go to step 2.
Step 2
Check if the internal option is properly installed in the controller
board.
a Turn o the printer.
b Unplug the power cord from the electrical outlet.
c Make sure the internal option is installed in the appropriate
connector in the controller board.
d Turn the printer back on.
Is the internal option properly installed in the controller board?
Go to step 3. Connect the internal
option to the
controller board.
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Options list.
Is the internal option listed in the menu settings page?
Go to step 4. Reinstall the internal
option.
Step 4
Check if the option is available in the printer driver.
It may be necessary to manually add the internal option in the
printer driver to make it available for print jobs. For more
information, see
“Adding available options in the print driver”
on page 19.
Is the internal option available in the printer driver?
Go to step 5. Manually add the
internal option in the
printer driver.
Step 5
a Check if the internal option is selected.
Note: From the application you are using, select the internal
option. For Mac OS X version 9 users, make sure the printer
is set up in Chooser.
b Resend the print job.
Does the internal option operate correctly?
The problem is
solved.
Contact
customer
support.
Troubleshooting 140
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