Action Yes No
Step 3
a Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b Resend the print job.
Is the page or image clipped?
Go to step 4. The problem is
solved.
Step 4
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit
to direct light for more than 10 minutes. Extended exposure
to light may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of
the imaging kit. This could damage the imaging kit.
b Resend the print job.
Is the page or image clipped?
Contact
customer
support.
The problem is
solved.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Action Yes No
Step 1
Reduce the toner darkness.
a From the Quality menu on the printer control panel, reduce the
toner density.
Note: 4 is the factory default setting.
b Resend the print job.
Did the gray background disappear?
The problem is
solved.
Go to step 2.
Troubleshooting 150
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