Error codes Error message Solution
63 Format the disk. Formatting now wipes all information
from the storage drive.
To format the disk, do the following:
1 From the home screen, touch
Settings > Device >
Maintenance > Out of Service
Erase.
2 Touch Sanitize all information
on hard disk orErase Intelligent
Storage Drive, and then touch
ERASE.
71.01 Fax Station Name not set up. Contact
system administrator.
For more information, see
“Setting up
the fax function using analog fax” on
page 33.
71.02 Fax Station Number not set up.
Contact system administrator.
71.03 No analog phone line connected to
modem, fax is disabled.
Check the connection and the line for
a signal. For more information, see
“Setting up fax using a standard
telephone line” on page 35.
71.06 Unable to connect to HTTPS Fax
Server.
Connection to HTTPS Fax Server is
disconnected. Check the Internet
connection of the printer.
71.12 Memory full, cannot print faxes. Touch Print All to print as many of the
faxes as have been saved.
71.13 Memory full. Cannot send faxes. Try one or more of the following:
• Continue and try sending the fax
again.
• Scan the original document one
page at a time, dial the fax
number, and then scan the
document.
71.4 Incorrect printer time. To set the correct printer time, do the
following:
1 From the home screen, touch
Settings > Device > Preferences.
2 Touch Date and Time, and then
set the correct time.
72.01 E-mail SMTP server not set up.
Contact system administrator.
Try either of the following:
• Set up your email function. For
more information, see
“Configuring the e‑mail SMTP
settings” on page 39.
• Disable the error message. For
more information, see
“Disabling
the 'SMTP server not set up' error
message” on page 292.
Troubleshoot a problem 245