Printing problems
Print quality is poor
Blank or white pages
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a
supported one.
b Print the document.
Is the printer printing blank or white pages?
Go to step 2. The problem is
solved.
Step 2
a Remove the photoconductor units.
Warning—Potential Damage: Do not expose the
photoconductor units to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drums. Doing so may
aect
the quality of
future print jobs.
b Insert the photoconductor units.
c Print the document.
Is the printer printing blank or white pages?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 356
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