Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
Step 1
a Using the Maintenance Defect Ruler page, measure the
distance between the repeating defects on the aected color
page.
b Replace the supply item that matches the measurement on the
aected color page.
Photoconductor unit
• 94.5 mm (3.72 in.)
• 38 mm (1.5 in.)
Developer unit
• 28.7 mm (1.13 in.)
c Print the Print Quality Test Pages.
Do the defects appear?
Take note of the
distance, and then
contact
customer
support or your
service
representative.
The problem is
solved.
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