Lexmark CX931 - Missing Colors

Action Yes No
Step 9
a Remove the photoconductor units.
Warning—Potential Damage: Do not expose the
photoconductor units to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drums. Doing so may aect the quality of
future print jobs.
b Insert the photoconductor units.
c Print the document.
Is the print too light?
Contact
customer
support.
The problem is
solved.
Missing colors
Note: Before solving the problem, print the Print Quality Test Pages. From the home screen, touch Settings >
Troubleshooting > Print Quality Test Pages.
Action Yes No
a Remove the photoconductor unit of the missing color.
Warning—Potential Damage: Do not expose the
photoconductor unit to direct light. Extended exposure to
light may cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum. Doing so may aect the quality of
future print jobs.
b Insert the photoconductor unit.
c Remove the toner cartridge of the missing color.
d Insert the toner cartridge of the missing color.
e Print the document.
Are some colors missing on print?
Contact
customer
support.
The problem is
solved.
Troubleshoot a problem 363