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Print quality problems
Solid black pages • The toner cartridge is defective.
• The printer requires servicing.
• Replace the toner cartridge.
• Call for service.
Print media curls badly once it
prints and exits to the output bin
The Paper Weight setting is wrong for
the type of print media being used.
• Change Paper Weight
†
to Smooth.
• Use print media that is sealed in its
original packaging.
• Turn the print media over.
• Rotate the print media 180 degrees.
• If you are printing a multiple-page
job, try duplexing it.
• When printing on heavy print media,
open the rear exit door for a
straight-through path.
• Try another kind or brand of print
media, such as a xerographic paper
for laser printers.
• If possible, try printing in a less
humid environment.
Symptom Cause Solution
*
To replace the fuser, call a service technician.
†
This setting can be changed using the Local Printer Settings Utility.
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